Sufian Alshdaifat Email & Phone Number

Qatar - West Bay, Al-Jazeera Tower, Floor 31

• My responsibilities involved overseeing the day to day operations of the organization while working closely with the Managing Director to develop and implement strategies to drive growth and profitability.
• Develop strategies with department managers, identify gaps in individual and collective skills, discuss problems and solutions, and establish a specific mechanism to achieve goals.
• Organizing periodic sessions with department managers to review developments and what can be updated on the plans to ensure the best results.

Qatar - West Bay, Al-Jazeera Tower, Floor 31

• Exemplified exceptional leadership as a Client Relations Manager, consistently surpassing targets.
• Orchestrated a dynamic strategic business plan that successfully expanded the customer base and established a formidable market presence through innovative product development.
• Demonstrated keen acumen in talent acquisition, coaching, and performance management, elevating the sales team's effectiveness and driving outstanding results.
• Cultivated enduring customer relationships through well crafted and highly effective customer experience enhancement strategies.
• Delivered meticulous sales reports and precise forecasts to the management team, offering valuable insights for strategic decision making.
• Made pivotal contributions to the development of an in house Customer Relation Management (CRM) Software, optimizing internal processes, and enhancing overall customer interactions.

Qatar - West Bay, Al-Jazeera Tower, Floor 31

• Supporting the department manager to reach the company’s goals by converting them into tasks and a mechanism for accomplishing these tasks.
• Leading the team set goals and managing time to achieve them.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales, and Marketing teams.
• Assist in training junior Customer Support Representatives.
• Conduct role playing activities to develop interpersonal skills.

Qatar - West Bay, Al-Jazeera Tower, Floor 31

• Respond to customer queries in a timely and accurate way, via phone, e-mail, or chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.

Qatar - West Bay, Al-Jazeera Tower, Floor 31

• Introducing the company and the services it provides and succeeding in gaining customers trust and overcoming challenges because the company is new and the method of providing services is new in the market.
• Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Analyze the target market, identify shortcomings, and work to develop them.
• Success in building relationships with customers and achieving a high rate of customer satisfaction, which helped us spread and double the number of customers through their successful experiences.

Amman, Jordan

Amman, Jordan

Amman, Jordan

Az Zarqa', Jordan