Sufian Adnan Email & Phone Number

Texas, United States

Toronto, Ontario, Canada

OSFI Audit

Toronto, Ontario, Canada

Resolved technical issues through ServiceNow, ensuring timely and effective solutions for all inquiries.Proactively followed up with customers to confirm issue resolution, ensuring high levels of customer satisfaction.Assisted in training end-users and internal teams, empowering them to handle common questions and incidents independently.Thoroughly documented changes and updates through ticketing systems and inventory control processes.Created and managed user accounts in Active Directory, providing support for account-related issues.Tracked, routed, and redirected problems to appropriate resources, ensuring efficient resolution and minimal downtime.Delivered first-line technical support to employees via our ticketing system, phone, and email, addressing and resolving a wide range of technical issues promptly and effectively.

Toronto, Ontario, Canada

Customer Support Agent at a leading financial technology company, specializing in buy now pay later service and other payment options.Resolved billing, account management, and technical inquiries with exceptional drive and initiative, leading to a 2%callback rate — the lowest within the team.Managed 68 calls in a day during peak hours, contributing to enhanced customer experiences.Applied advanced communication strategies to navigate complex customer interactions, leading to a 48% increase in customer satisfaction.Communicated with customers in a professional manner in all situations while demonstrating courtesy, patience,and troubleshooting skills in customer relations.

Dallas, Texas, United States

Experienced in various aspects of the automotive industry.Proficient in cleaning, detailing, and polishing cars to enhance their presentation for potential buyers.Utilized DealerCentre software to effectively manage inventory, track sales, and perform various administrative tasks.Bought and sold vehicles from customers and at car auctions, contributing to a 15% increase in overall sales.Successfully negotiated prices with customers and private sellers, adapting to market trends and achieving a 10% increase in sales turnover.Acquired vehicles for resale by researching and identifying potential sources, negotiating prices, and arranging transportation to the dealership.Expert in creating appealing vehicle listings, featuring detailed specifications, resulting in a 20% increase in online inquiries from potential buyers.Managed incoming calls and texts from potential buyers and sellers, providing information and exceptional customer service.Equipped with a diverse skill set and knowledge in the automotive industry, ready to contribute to future opportunities.Open to connecting with professionals in the automotive industry to share more about my skills and background.

Vaughan, Ontario, Canada

Underwent extensive training to ensure guest safety and satisfaction in the entertainment industry, including first aid and emergency response protocols, but unfortunately, the park couldn't open due to COVID-19 restrictions.Developed adaptability and a strong work ethic, even during uncertain times.Gained a deep appreciation for safety standards in the entertainment industry.

Markham, Ontario, Canada

Expertly diagnosed and repaired hardware and software issues for PCs, laptops, and computers, ensuring optimalperformance and client satisfactionBuilt and optimized cryptocurrency mining rigs, providing clients with tailored setups to maximize miningefficiency and profitability.Sourced, refurbished, and sold used computers, consistently exceeding revenue targets and fostering a loyalcustomer base.

Markham Ontario

Welcomed and assisted an average of 50 customers daily, addressing inquiries and providing exceptional customer service to enhance their shopping experience.Operated cash registers with 100% accuracy, managing financial transactions totaling an average of $1,500 per day, while consistently maintaining balanced drawers to ensure precise accounting and financial integrity.Utilized strong product knowledge and effective communication skills to guide customers in finding merchandise within the store, resulting in a 15% increase in customer satisfaction scores.Managed fitting rooms, stock rooms, and consistently maintained cleanliness and organization throughout the store, contributing to a 10% improvement in the store's overall appearance and customer shopping experience.Successfully handled heavy lifting tasks, including receiving shipments averaging 500 pounds and performing garbage duties, leading to a 20% reduction in store maintenance time and an improved store appearance.

Bachelor Of Technology In Informatics And Security, Seneca College, Newnham Campus

Bachelor of Technology in Informatics and Security, Seneca College, Newnham Campus I am currently enrolled in the four-year Bachelor.

High School Diploma, International Baccalaureate (Ib) Certificate Programme Graduate

Activities and Societies: Drug and Alcohol Awareness Committee (DAW): Promoted healthy choices among students as an active member..