Results-driven Operations Manager with expertise in hospitality, driving efficiency and excellence at Jamia Central University. Leveraging my EMBA knowledge from Jamia Millia Islamia Central University, Delhi, to strategize and innovate in the hospitality sector. Passionate about team leadership, customer satisfaction, and process optimization.Experience:Operations Manager - HospitalityJamia Central University ( [²013] - Present)- Manage day-to-day hospitality operations, ensuring seamless services- Lead cross-functional teams to achieve service excellence- Implement process improvements, enhancing efficiency and customer satisfaction- Collaborate with stakeholders to develop and implement strategic plansEducation:EMBA, Jamia Millia Islamia Central University, Delhi ( [2023-25)- [Master In public Administration (2019]Skills:- Operations Management- Hospitality Management- Team Leadership- Customer Service- Process Optimization- Strategic Planning- Time Management- Communication