Overseeing all IT operations - user governance, infrastructure planning, business transformation, digital transformation, contactless payment gateways, artificial intelligence (AI), IT helpdesk, Robotic Process Automation (RPA) & more; Also working with various POS systems such as Tissl, Tevalis, Posist, Micros, Omega and others. IT budgeting and infrastructure management for key projects like Roka, Sobhy Kaber, Il Baretto, BlackTap, A.O.K Kitchen, Amazonico, Mr. Chow, Zuma and others.Providing support function to the reservations, marketing, finance and procurement.An IT strategic planner, consultant, proactive team leader, technically sound, and more.

-Monitor the performance of information technology systems to determine cost and productivity levels and to make recommendations for improving the IT infrastructure-Help define IT infrastructure strategy, architecture, and processes.-Assess vendors and develop test strategies for new hardware and software.-Troubleshoot hardware and software issues related to internal IT- Ensure smooth delivery and operation of IT services by monitoring systems performance

Built up a great technical team to resolve day to day user issues.Organized the way of troubleshooting user problems.Implemented an environment which is very organized and managed in form of data centers.Working hard as a team leader to achieve the required.

Training for the hardware and networking courses such as DIH, A+, N+, MSCA, MCSE, CompTIA and others.