Sufyan Alani Email & Phone Number

• Consultancy.
• Domain name management, acquisition & brokerage.
• Web development.
• Registry/Registrar Business Operations & Consutation Services.
• Web site/services marketing, SEO & e-commerce.

United States

• Oversee day-to-day company operations.
• Define and implement operations strategy, structure, and processes.
• Monitor performance to proactively identify efficiency issues and propose solutions.
• Maintain a working knowledge of all phases of operations.
• Coordinate support to operations throughout the business.
• Interview, hire, train, and mentor the operations management team.

• Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.
• Research supply chain & service providers constantly, negotiate new deals and strike new partnerships with new suppliers.
• Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.
• Take ownership of the management of the sales and marketing functions of the business.
• Drive increased revenue and profit to achieve the targeted growth of the Company.
• Work to stringent targets and adopt a professional and knowledgeable approach to each new business call.

Greater San Diego Area

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
• Track project performance, specifically to analyze the successful completion of short- and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skill

Greater San Diego Area

• Winning, maintaining, and expanding relationships with assigned channel partners.
• Establishing productive, professional relationships with key personnel in assigned partner accounts.
• Coordinating the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners' expectations.
• Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
• Ensuring partner compliance with agreements.
• Proactively recruits new qualifying partners.

Carlsbad, California

• Provide day-to-day management of domain operations team of 101 domain, inc. which consists of 10 Domain Services Specialists.
• Managing Domain Name (ccTLDs, gTLDs & New gTLDs) Transfers to/from 101Domain, inc.
• Managing Domain name registrations & renewals of several ccTLD, gTLD & New gTLD extensions.
• Responsible of administrating Technical Support through Ticketing System, Online Chat & Phone calls.
• Responsible of creating weekly reports of support team functionality & analyzing all support activities.
• Responsible of creating weekly reports of company's internal registration, renewal & transfer queue & analyzing all activities.

Carlsbad, California

• Managing Domain Name (ccTLDs and gTLDs) Transfers to/from 101Domain, inc.
• Managing Domain name registrations & renewals of several ccTLD extensions.
• Responsible of Technical Support through Ticketing System, Online Chat & Phone calls.
• Providing technical support to re-sellers.
• Responsible of technical staff training.
• Providing technical support for Web Hosting issues under Parallels Plesk Panel.

Baghdad, Iraq

• VSAT Systems installation and activation
• Performed Quality Assurance tests to ensure equipment functionality and readiness for the production environment
• Performed general preventive maintenance to ensure system availability and business continuity for the customers
• Performed end user training, user acceptance and day one support

Doctor Of Philosophy - Phd, Computer Engineering

Master'S Degree, Computer Engineering

Bachelor'S Degree, Computer Engineering