I am feeling proud and pleased to share that I am promoted to the position of “Head of Operations“ with effect from November 01,2020 by taking over the responsibilities of leading all the Pre-Sales & Post-Sales activities.

+ Managing and leading Pre-Sales team to enable Solutions Sales for IBM, EMC, & HP Servers & Storage Portfolio.+ Meeting with decision makers from client side with Sales representatives and ERP consultants to enable sales for IBM, EMC, & HP products. + Design solution as per client requirement based usually on their High availability and clustered environment.+ Solution Architecture development and fight on competitive accounts.+ To size new and upgrade solutions for System p, System i, Flex System & Solutions, System Storage & Tape Libraries and System X.+ Pre Sales support of IBM Servers, Storage Based on System x, System i and System p, Flex System and Storage.+ Pre-Sales and Post-Sales services support and Planning.+ Size and consult projects services selling opportunity to customers by evaluating their current environment including identification of suitable and targeted project revenue areas for appropriate services infrastructure including IBM Servers, SAN, and Data Centres. + To initiate project hardware analysis and survey schedule for the exact pricing of project hardware inclusion.+ To conduct system/project solution assurance review, complete solution assurance review process, conduct a technical audit of logical and physical configuration.+ To work & deal with IBM regarding different issues/affairs which needs to be addressed at the higher level.

+ Managing and leading Pre-Sales team to enable Solutions Sales for IBM, EMC, & HP Servers & Storage Portfolio.+ Meeting with decision makers from client side with Sales representatives and ERP consultants to enable sales for IBM, EMC, & HP products. + Design solution as per client requirement based usually on their High availability and clustered environment.+ Solution Architecture development and fight on competitive accounts.+ To size new and upgrade solutions for System p, System i, Flex System & Solutions, System Storage & Tape Libraries and System X.+ Pre Sales support of IBM Servers, Storage Based on System x, System i and System p, Flex System and Storage.+ Pre-Sales and Post-Sales services support and Planning.+ Size and consult projects services selling opportunity to customers by evaluating their current environment including identification of suitable and targeted project revenue areas for appropriate services infrastructure including IBM Servers, SAN, and Data Centres. + To initiate project hardware analysis and survey schedule for the exact pricing of project hardware inclusion.+ To conduct system/project solution assurance review, complete solution assurance review process, conduct a technical audit of logical and physical configuration.+ To work & deal with IBM regarding different issues/affairs which needs to be addressed at the higher level.

To Lead, Pre-Sales.To Lead, Solutions Design & Architects Team.

+ Managing and leading Pre-Sales team to enable sales of IBM Solutions for IBM Servers & Storage. + Meeting with decision makers from client side with Sales representatives and ERP consultants to enable sales for IBM products. + Design solution as per client requirement based usually on their High availability and clustered environment.+ Fight on competitive accounts.+ Specialized on e-configurator and SSCT for new and upgrade of System p, System i, Flex System & Solutions, System Storage & Tape Libraries and System X.+ Specialized on IBM PSAT, OPRA, GPP, etc.+ Specialized in analyse and size processing, storage, and IOPS while using Capacity Magic, Disk Magic, and numerous sizing tools including IBM Power Calculator.+ Pre-Sales and Post-Sales services support and Planning.+ Size and consult projects services selling opportunity to customers by evaluating their current environment including identification of suitable and targeted project revenue areas for appropriate services infrastructure including IBM Servers, SAN, and Data Centers. + To analyze, prepare, and present with/without parts Hardware Maintenance Contracts / SLAs / SSLAs proposals.+ To conduct system/project solution assurance review, complete solution assurance review process, conduct a technical audit of logical and physical configuration and document the configuration.+ Analyse projects infrastructure performance issues and tuning consideration.+ To perform the intermediate to advance tasks related to daily IT management, security, performance, installation and configuration of enhancement, customization and problem determination.+ To administrate and manage the service/ITS department to maintain high level of customer satisfaction.+ To work & deal with IBM regarding different issues/affairs which needs to be addressed at the higher level.

• To administrate and manage the service/ITS department to maintain high level of customer satisfaction.• To ensure the delivery and demonstration of proficient or expert technical knowledge in the configuration, installation, use and support of operating systems, network, hardware, peripheral subsystems and application software to our customer.• Managing, on a daily basis, a complete, ITIL-compliant help desk solution (Unicenter Service Desk r11.2) dealing with Incident, Problem and Request management in Karachi office.• CA Unicenter Service Desk r11.2 is part of Business Service Optimization ( IT Service management / ITIL compliant products) & Enterprise Management Solutions (CA Unicenter® brand)• To manage country wide complete warranty processes (KHI, LHR, ISD) including calls/parts receiving & dispatch at each end with warranty claims documentation.• Reimbursement Process Management, and conflict management.• Part(s) Sales, Price Request Launch at IBM (As Authorised To And By/From InfoTech/IBM) & Management.• To work with sales for the better project(s) execution, management & launch, Sales facilitation with part(s) pricing and quotation(s) processing.• To deal with and co-ordinate with all foreign customers directed either directly to-and-by/from IBM to Info Tech KHI Office or some other InfoTech relations.• Team management & motivation, conflict management, resource allocation, Transportation Management, Calls Management with Complete Reporting. To maintain team morale.• To work on an improved SOA, Multi-tier Support System Development, Automated Warranty/Support System Development.• Closely work and manage all type of IBM Certifications as when required by IBM as a certifications owner.• To Manage TSFs Hardcopies Record through a file based system.• Sales facilitation including part(s) pricing and quotation(s) processing.