Providing the detail overview of Compass real estate App, Website and CRM. Helping our agents at Compass to utilize the tools to grow their business and help improve our apps from day to day feedback. Complete support of the Saas based application for people who are doing real estate and want to achieve their monthly sales goals.

Providing Technical Support to both Internal and external Agent's for Western Union products and services. Diagnostics and problem-solving concerning technical matters associated with hardware, software, as well as applications to address such concerns in a timely and efficient manner.Contributing to cross-functional Tier 1 support and product development identifying customer cases to escalate/track and optimize the support process.Providing clear and accurate information while documenting agent's interactions, descriptions of the reported problems, actions taken to address their concerns, and outcomes achieved in the form of tickets in Western Union’s CRM system.Served as a knowledge resource by training and supporting the first level IT support technicians to improve their performance capacity.