Sugandh Agarwal Email & Phone Number

Noida, Uttar Pradesh, India

- Supports Client & Delivery efforts to improve organizational effectiveness through Digital & Analytical expertise in driving business impact initiatives across multiple clients. - Actively partners with Operations to drive the continuous improvement agenda across stakeholders. - Ensures alignment of the Quality initiatives to the vertical/functional.

Mauritius

• Fund Management:o Liaising with Fund Administrator/Manager on day-to-day basis and ensuring that proper recording of all transactions which includes Cash Trades, Derivatives Trades, NCD, SR etc.o Assist Client.
• Data Management and Reporting:o Undertake market research including attending Earnings Calls on a quarterly basis, and provide regular reports to Managemento Analyse and interpret the returns of various investments and.
• Strategy Management:o Assess circumstances, scrutinise, and test the existing business model, identify opportunities, and implement change for the companyo Provide relevant insights that help the Company to make better.
• Regulatory and Compliance:o Assist Chartered Accountants and Management for taxation and repatriation o Assist in preparing statutory documents to be filed with the Registrar of Companies and the Financial Services.
• Perform any other duties to be assigned from time to time basis

Noida, Uttar Pradesh, India

• Working collaboratively with business partners and technology to facilitate opportunity identification and prioritization in Third Party Risk Management for Australian Insurance Group
• Building relationships and working with key business partners to understand strategic direction, transformation requirements and corporate business objectives/priorities
• Creating and applying strong knowledge of project management principles and concepts
• Proven ability to manage the project management life cycle of varying complexity
• Ability to plan, organize and delegate work; communicating effectively; analyzing and solving problems; giving constructive feedback and creating alignment

Noida, Uttar Pradesh, India

• Working collaboratively with business partners and technology to facilitate opportunity identification and prioritization for General Insurance US client
• Building relationships and working with key business partners to understand strategic direction, transformation requirements and corporate business objectives/priorities
• Supporting and Coordinating Business Continuity, Privacy, Third Party Risk Management and Information Security
• Creating and applying strong knowledge of project management principles and concepts
• Ability to plan, organize and delegate work; communicating effectively; analysing and solving problems; giving constructive feedback and creating alignment
• Review and Publish Weekly/Bi-weekly/Monthly/Quarterly reports

Noida Area, India

• Instrumental in Central PMO team for setting up governance and reporting needs for the transition
• Supporting 75-100 team members in driving the defined objectives and ensuring adherence to standard procedures
• Improved the interface, in and effort the delivery of services through automation, refining controls and reduce touch-points. Assisted in implementation of workflow management tool
• Transitions (US General Insurance) processes of total of 200+ FTEs completed successfully
• Interface with business partners within various teams of the client’s functional and operational areas for transition, consulting and operations for US General Insurance and Worldwide Finance & Accounting clients
• Front ended documentation and procedure standardization projects for several clients. Experience in UK, US & Latin America geography

Noida Area, India

• Standardized and streamlined processes by implementing best practices and frameworks for realizing excellence
• Define report, analyze, and communicate critical metrics to demonstrate results and define opportunities for the function
• Possess in-depth knowledge from Improvements in data & ensuring that the team adhere to all the reporting and procedures
• Overseeing weekly and monthly functional reporting and analysis

Pune Area, India

• Drive Performance and deliver on agreed service levels
• Facilitate new projects and testing of new software and platforms
• Engage team Members through regular 1-0-1s and team meetings and develop members through coaching & feedback
• Managing priority workload defined by the client for the day/week
• Managing absenteeism, sickness and holidays for self and others
• Managing attrition through regular review of warning signs

Pune Area, India

• Reviewing employees transactions and provide feedback for Insurance P&C – claims process
• Reporting of employees processing scores, analyze their scores and finding variances
• Preparing dashboards on monthly basis for overall performance of the process
• Interacting with clients based in US on a daily basis about clearance, backlog reduction and escalations
• Implement various techniques for improving processes
• Preparing job aids for pain areas and finding one go solutions for all stuck accounts

Pune Area, India

• Processing transactions for Insurance P&C – claims process
• Mentoring other team members to help them come up the learning curve by doing that necessary value add in terms of process knowledge and motivating them to contribute towards the team’s and the process’s performance
• Part of various process improvement projects

Agra, Uttar Pradesh, India

Master Of Business Administration (M.B.A.), Finance & Marketing, A Grade

Activities and Societies: ANSH (Non-profit group)

B.Com, Commerce, 2Nd

S.S.C, Senior Secondary, 2Nd

H.S.C, High School, 2Nd