Monitoring Real time operasional semua layanan yang ada di operasional dalam menangani trafficMelakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap agentMenjalankan action plan/recovery plan saat terjadi peningkatan caseMembaca & menginterpretasikan kondisi real time dari reporting tools per intervalMembantu pencapaian target service level baik itu per interval maupun per daily

Shopee is the leading online shopping platform in Southeast Asia and Taiwan. My jobdesk here is to take high responsibility in serving customers, professionally handle dispute cases related to the return process, clarifying the customer's complaints, resolving customer issues or follow escalation processes, and besides that also maintain a balance between company policy and customer benefits in decision making

During my first year, I worked there as a Customer Service officer with job details such as being responsible for customer complaints, being in charge of being there and offering vehicle availability to customers, and maintaining relationships with new and old customers. After 1 year, I moved to the Marketing communication division. I focus on introducing the company through several website programs, social media and conducting various event activities, planning promotions and maintaining good relations between departments and customers. In my third year, I was assigned as a sales representative for the cities of Semarang and Surabaya whose job was to monitor orders for both new and existing customers and collect a database of potential customers.

I work in the Administration section, where my jobdesk is as follows: In charge of receiving incoming and outgoing calls, receiving guests who come to visit, providing explanations to prospective parents and students about the MIPA Education Clinic in the learning system and how to register, input student and teacher data, prepare for events to be held at the Clinic MIPA Education, Making teacher and student study schedules, establishing friendships both with new customers and old customers

I work in the Administration Operator section at a branch office in Jakarta, where my jobdesk is as follows: Responsible for making administrative reports and data entry, Responsible for receiving incoming and outgoing calls, Communicating with customers regarding orders and monitoring goods to their destination, collect customers, build good relationships with new customers and existing customers

Serving incoming customers, performing cashier transactions, entering incoming and outgoing goods, reporting daily and monthly data, Maintaining good relations with old and new customers, Maintaining social media stores