Sugumar S Email & Phone Number

Chennai, Tamil Nadu, India

 Having 7+ Years of experience in Windows and VMware Platform. Resolving Incidents management in “ServiceNow” queue. Taking ownership of incident and Problem solution. Installing & troubleshooting problems in Windows 2K8, 2012, 2016 and 2019 Servers. Troubleshooting technical issues involving network, hardware and OS on servers. Build the Windows VM’s and Linux VM using OVF template remediation and decommission of windows servers and performed in servers based on… Show more  Having 7+ Years of experience in Windows and VMware Platform. Resolving Incidents management in “ServiceNow” queue. Taking ownership of incident and Problem solution. Installing & troubleshooting problems in Windows 2K8, 2012, 2016 and 2019 Servers. Troubleshooting technical issues involving network, hardware and OS on servers. Build the Windows VM’s and Linux VM using OVF template remediation and decommission of windows servers and performed in servers based on standards. To manage VMware environment running on ESXi 6.7 and perform tasks including VM creation, migration, patching, hardware compatibility upgrade, VM snapshots & snapshot consolidations, Fault tolerance, HA, Resource pool, DRS cluster, VDI management Perform ESX OS upgrade 6.0 to 6.7 and latest patch drive through Vcenter console in update manager and SSH command line. Perform Bios, IDRAC, Network and Firmware upgrade in Dell ESX Host. Installation and Configuration of ADS, DNS, DHCP and IIS Servers. Perform the DHCP failover scopes from Active to partner node. Creation, Modification, Disabling and deletion of User’s and Computer Accounts. Implement Security Policy and Assign Rights Permissions to the Shared folders. Migrating print and File servers from Win 2008 Server to Win 2019 Server. In-place upgrade Windows Server 2012 R2 to Windows Server 2019. Monitoring the performance of VM's & ESX Host (CPU, RAM, and HDD utilization). Perform P2 V and V 2V conversion with VMware converter. Coordinating with the third-party vendors like DELL and CISCO to replace the faulty hardware’s. Applying critical Microsoft Patches on servers & hot fixes/KB’s for vulnerability remediation. Scheduling and Applying the Microsoft Windows Critical, Vulnerability, Monthly Patches and Applications through IBM Big Fix console. Show less

Chennai Area, India

 Providing L2 Support and Taking ownership of Incident management. Resolving User Incidents & Problem tickets from the “SCSM” queue. Troubleshooting technical issues involving network, hardware and OS on servers. Installing, Configuring and Managing Active Directory / DHCP / DNS Services. Creation, Modification, Disabling and deletion of User and Computer Accounts. Administrator Exchange O365 for new mailbox creation, Shared mailbox, Distribution List & providing… Show more  Providing L2 Support and Taking ownership of Incident management. Resolving User Incidents & Problem tickets from the “SCSM” queue. Troubleshooting technical issues involving network, hardware and OS on servers. Installing, Configuring and Managing Active Directory / DHCP / DNS Services. Creation, Modification, Disabling and deletion of User and Computer Accounts. Administrator Exchange O365 for new mailbox creation, Shared mailbox, Distribution List & providing access to Generic mailbox using PowerShell script for migrated domain users. Creating OU and Security AD groups. Handle Cluster movement and Manage NLB operation in Windows Servers. Handling Priority Critical and Warnings Incidents reported by automated alerts. Monitoring the Memory, CPU, disk of all these servers using SCOM monitoring Console. Monitor and re-running the failed jobs in HP Data Protector 9. Attending CAB and ECAB meeting and presenting change as based on business needs. Responding to calls and resolving the problems within the stipulated time (SLA). Monitoring HP servers and enclosures the infrastructure using HP SIM and coordinate with HP vendors for hardware issue to replacing defective part. Patching reboot perform in Hyper V host. Disk space expansion & Performance trouble shooting in Hyper V host. Applying critical Microsoft Patches on servers & hot fixes/KB’s. Remote Infrastructure management using Terminal services through RDP and HP-ILO Show less

Chennai Area, India