Suha Akbas Email & Phone Number

Skilled in assisting customers in selecting the right vehicle, conducting thorough test drives, negotiating sales terms, and completing all necessary paperwork efficiently. Possess strong communication and negotiation skills, coupled with in-depth product knowledge to effectively address customer inquiries and ensure satisfaction. Committed to building.

Istanbul, Turkey

• Successfully managed the customer experience program resulting in a 15% increase in customer satisfaction over the last seven years.
• Identified improvement opportunities and developed innovative CX strategies to increase customer satisfaction, loyalty, retention, and meet their expectations.
• Created new methods and services to deliver excellent sales and after-sales experiences for customers, such as hiring newcomers and establishing a field team to improve service quality.

İstanbul, Türkiye

• Implemented effective marketing campaigns to drive business growth and increase after-sales service volume.
• Managed all aspects of 360-degree campaign budget arrangements, obtained approval for communication materials, and prepared execution kits.
• Created the current after-sales customer loyalty program, rewarding customer loyalty with increasing discount levels.
• To boost after-sales revenue, I formulated precise marketing strategies and loyalty programs tailored for B2B customers, ensuring alignment with corporate brand standards. As a result of my efforts, the after-sales.

Adana, Türkiye

• Oversaw all workshop activities and spare parts business, focusing on increasing efficiency and achieving business targets.
• Doubled efficiency volume and successfully increased profitability, turnover, and car entry goals compared to the previous period.
• Ensured customer satisfaction goals were met, resulting in the company dealer being rewarded with the highest quality bonus during this period.
• Monitored individual performance closely and prepared yearly training and personal improvement plans for staff members.

İstanbul, Türkiye

• Oversaw all after-sales activities, including:
• Team sizing and training plans
• Commercial relations with key accounts
• Spare parts business with sub-dealers
• Retail customer service processes and customer satisfaction scores
• Technical aspects, equipment, and special tool conditions

Bursa, Türkiye

• Responsible for providing exceptional service to the customers in a number of different ways. This included greeting customers and obtaining pertinent information about their vehicles to better understand their needs.
• In addition to this, I advised customers on the importance of maintaining their vehicles in accordance with manufacturer specifications. By sharing my knowledge and expertise, I was able to help the customers to.

Bursa, Türkiye

• Responsible for performing routine operating functions in order to support the efficient and effective functioning of the facility.
• Created incoming spare part order lists and managed the ordering process for all necessary spare parts. This involved working closely with the logistics unit to ensure that all orders were placed within the specified.
• Ensured that all necessary spare parts were ordered and available when needed, thereby minimizing downtime and maximizing productivity.