(Direct Sales & Retention)• Handling Portfolio of 400 MIDS with volume of 800 Million, understanding the problems and challenges of clients and identify their needs.• Maintain good relationship with clients so that business can maximize on the value of those relationships.• Fulfilling the need of POS terminal of the merchants in portfolio as per their business requirements.• Monitor and assess activities of our competitors to proactively satisfy and retain our clients.• Resolve any customer complaints in a prompt and professional manner.• Generate Revenue by on-boarding new POS/Online payment gateway merchants & other income target delivery (including value added services targets).• Target Merchant with expected card acquiring volume, and to ensure the monthly and Yearly volume targets are achieved as assigned by the bank.• Managing customer relationships after sign up to ensure that the service sold to customers, is the service delivered on an ongoing.

POS Merchant Acquiring RFM Loyalty LLC is official business partner of FAB- first Abu Dhabi Bank (Merchant Acquiring)• To plan, manage and grow the acquiring business in the assigned territory and business segment.• Responsible for the revenue, volume, numbers of merchants and terminal’s in assigned area.• Manage and grow relationship with owner /finance manager / director finance of large companies to get business. • Continuous growth and development of the business through new signings and retention of customer with intent of maximizing the revenue potential. • Drive profitable growth of existing merchant relationship. Recruit aggressively new merchants to grow market share of volume and terminals target and acquire key accounts of competition banks through product offer, pricing, relationship and service.• Handling key account by understanding requirements planning for their business expansion well in advance & catering to their needs.• Support loyalty programs and joint promotion leveraging merchant relationship.• Actively manage cross sell of corporate account packages to merchant relationships.

Portfolio of ADCB bank• Keep track of assigned accounts to identify outstanding debts.• Plan course of action to recovery outstanding payments..• Sending reminder E-mails and legal notices to customers.• Create trust relationship with debtors when possible to avoid future issues.• Update account status and database regularly.• Alert superiors of debtors unwilling or unable to pay when necessary.• Analyzing customers account to find the best solution depending on the financial position.• Reducing the delinquency of the portfolio of the least• Calling up delinquent customers for arranging a payment plan depending on their other liabilities.• Handling of full and final settlements.

• Checking and replenishing product display areas in line with company plans.• Ensuring that best sellers reach their full potential.• Completing all paperwork and administration tasks as required.• Working closely with the buying team on related issues.• Monitoring stock levels and reviewing products performance in order to identify current and future trading opportunities.

Portfolio of Noor Bank• keep tracking outstanding debts. • Plan course of action to recover owed money.• Locate and contact debtors.• Negotiate payoff deadlines and payment plans.• Handle customers' questions or complaints.• Identify gaps in the system and recommend solutions.• Build trust with debtors.• Update account status and database regularly.• Comply with requirements when legal action is unavoidable.