Played a pivotal role in the pre-opening IT setup and ongoing management for Jareed Hotel Riyadh, ensuring seamless technology integration and guest satisfaction. Leveraged strong technical expertise and leadership skills to build and maintain a robust IT infrastructure that supports all hotel operations.⬇️ Responsibilities :• Led the selection, coordination, and implementation of critical hotel technology systems, including Guest Internet, PMS, POS, IPTV, Telephony, and various… Show more Played a pivotal role in the pre-opening IT setup and ongoing management for Jareed Hotel Riyadh, ensuring seamless technology integration and guest satisfaction. Leveraged strong technical expertise and leadership skills to build and maintain a robust IT infrastructure that supports all hotel operations.⬇️ Responsibilities :• Led the selection, coordination, and implementation of critical hotel technology systems, including Guest Internet, PMS, POS, IPTV, Telephony, and various software solutions.• Provided exceptional technical support to guests and staff, troubleshooting hardware and software issues efficiently.• Managed network configuration, servers, workstations, network equipment, PABX, email accounts, and the underlying server/desktop infrastructure.• Demonstrated deep knowledge of network infrastructure (CAT5/6 cabling, wireless networks, switches, WAN/LAN, domain controllers) and security measures (Active Directory, firewalls, VPNs).• Established and implemented preventive maintenance schedules for all IT hardware and software.Led project initiatives, defining scope, technical strategy, budget, and staffing requirements.• Developed clear IT policies and procedures for both the IT department and user departments.Implemented and managed disaster recovery protocols, ensuring daily backups.• Configured and maintained antivirus software, providing ongoing support.• Documented system errors and progress, resolving reported issues efficiently.• Maintained accurate inventory of hardware and software licenses.• Stayed abreast of the latest hotel technology trends and security threats.• Contributed to a positive and productive work environment for the IT team. Show less

I started on 28 May 2013 as IT Supervisor at Golden Tulip Al Jubail• Property Management Systems• Back Office Accounting System• Point of Sales System• Hotel Inventory System• E-Mail System• Electronic Key System• PABX Programming• Call Accounting System• Payroll Personnel Timekeeping• HSIA• To help managing the capacity planning of the servers & tape back-up.• To help managing and testing the Disaster Recovery Plan. (Reloading of back-up… Show more I started on 28 May 2013 as IT Supervisor at Golden Tulip Al Jubail• Property Management Systems• Back Office Accounting System• Point of Sales System• Hotel Inventory System• E-Mail System• Electronic Key System• PABX Programming• Call Accounting System• Payroll Personnel Timekeeping• HSIA• To help managing the capacity planning of the servers & tape back-up.• To help managing and testing the Disaster Recovery Plan. (Reloading of back-up, live test of UPS…).• To assist managing the physical security of any computer room, internet access.• To stay up-to-date with technology change, trends and future in the hospitality industry and in general• To share any experience with the rest of the team.• Desktop application MS Office, CC-mail, MS-Mail, Exchange & Outlook• Microsoft OS (Servers & Workstation) Show less