Mohamed Suhail Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

As a customer success manager, I make sure my customers are using the product to its fullest potential and that the product aligns with their business goals. I conduct QBRs that showcase the usage report, areas to improve, and feature gaps the customer has. This helps with increasing the customer's satisfaction.

India

During my time at Freshworks as an Account Manager, I managed a portfolio of $0.4M and consistently exceeded my monthly sales target of $2,000.Through my strategic upselling and cross-selling efforts, I achieved a total sales target of 114% in the year 2022.One of my biggest accomplishments in this role was securing a sale worth $8,000 MRR for a Shopify client.Through effective communication and product knowledge, I was able to identify their needs and offer a solution that aligned with their business goals.Overall, my experience in account management and my passion for delivering exceptional customer service make me a valuable asset to any organization.

Chennai, Tamil Nadu, India

Client-centric approach, dedicated to delivering exceptional client experiences. Simplify processes and manage deadlines effectively. Collaborate closely with bankers to collect touchpoints and resolve vendor errors. Work with business owners to understand departmental requests and identifyimprovement opportunities. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Chennai, Tamil Nadu, India

As CEO and Business Manager of Episode 23, successfully ran restaurant business with$110k in annual revenue and 25 employees for 3 years. Streamlined service offerings by surveying clients, gathering feedback, and redrafting the product list. Demonstrated strong leadership skills by overseeing day-to-day operations, managing staff, and ensuring smooth workflow. Optimized processes to enhance efficiency, resulting in improved customer satisfaction and repeat business.