Suhail Alameri Email & Phone Number

Abu Dhabi

• Assist in establishing a performance models incorporating goals and objectives. • Use historical data and international benchmarks to set key performance indicators (KPI) for each unit. Making sure the indicators chosen contain a balance between quantitative and qualitative indicators. • Conduct Performance Analysis and GAP Analysis in order to determine the variance between business requirements and current capabilities and identify the gap between the optimized allocation and integration of the inputs and the current level of allocation in the organization. • Assist in working on the Business Processes Management during all stages of design, modelling, execution, monitoring and optimization in order to promote business effectiveness and efficiency while striving for innovation, flexibility and integration with technology. • Monitor performance measures and KPIs, and compare actual results to desired results in order to identify and measure any performance gaps. • Report any performance gap findings to the Manager – Performance Management and in liaison with Specialist with all the necessary information needed to assess the significance of the performance gap. • Offer advice to business units with regards to performance gaps, direction, or coordinate with the particular manager to implement action plans to reduce/eliminate the existing gap. • Document progress and performance assessment results to help gather and collect historical data for future performance planning uses.

Abu Dhabi

• Assist in establishing a performance models incorporating goals and objectives. • Use historical data and international benchmarks to set key performance indicators (KPI) for each unit. Making sure the indicators chosen contain a balance between quantitative and qualitative indicators. • Conduct Performance Analysis and GAP Analysis in order to determine the variance between business requirements and current capabilities and identify the gap between the optimized allocation and integration of the inputs and the current level of allocation in the organization. • Assist in working on the Business Processes Management during all stages of design, modelling, execution, monitoring and optimization in order to promote business effectiveness and efficiency while striving for innovation, flexibility and integration with technology. • Monitor performance measures and KPIs, and compare actual results to desired results in order to identify and measure any performance gaps. • Report any performance gap findings to the Manager – Performance Management and in liaison with Specialist with all the necessary information needed to assess the significance of the performance gap. • Offer advice to business units with regards to performance gaps, direction, or coordinate with the particular manager to implement action plans to reduce/eliminate the existing gap. • Document progress and performance assessment results to help gather and collect historical data for future performance planning uses.

Abu Dhabi

• Responsible for dealing with customers• Service Quality awareness• Solving complaints and follow up• Measuring Customer Satisfaction via surveys and telephone follow-ups • Ensures and provides quality service to both internal and external customers • Dealing with customer directly • Reporting to the Customer Service Head quarterly

Al Ain

• Register patients• Compile statistics and write reports• Manage billing system • Create schedules• Measuring Customer Satisfaction via surveys and telephone follow-ups • Ensures and provides quality service to both internal and external customers • Dealing with customer directly • Reporting to the Customer Service Head quarterly

Al Ain