Suhail Haque Email and Phone Number
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A professional with high caliber and extensive experience in building productive relationships with clients and staff, with excellent written, communication, inter personal and problem solving skills; and ability to work in multi-cultural environment.Have organizational abilities to drive process improvement and as a leader guide, motivate and direct colleagues while maintaining high interest and achievement levels in challenging environment.- Over 10 years of cross domain experience in Client Servicing, Operations & Process Management, Service Delivery, Training & Development in the BPO / Service Industry- Hands on experience in Client Management, Project Management, Process & People Management.- Proven skills in managing teams to work in synchronization with the corporate-set parameters & motivating them for achieving business and individual goals.- Precision in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.- Possess proactive attitude, capability to think in and out of the box; excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management.- Committed towards the growth of people within the organization and bringing profitability to the organization by initiating new ideas and implementing innovative approaches.
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Manager - Client Onboarding (Digital Marketing)Adobe Systems India Pvt. Ltd. Feb 2015 - PresentNoida Area, India -
Client Onboarding SpecialistAdobe Systems India Pvt. Ltd. Mar 2014 - Jan 2015• Act as the central client point of contact for new customers after contract is signed and resources deployed.• Understand and communicate to Adobe stakeholders the account profile and goals of on-boarding.• Manage on-boarding project schedule for all new customers.• Manage all day-to-day administrative onboarding activities of a given Account from inception to closure.• Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations.• Achieve customer satisfaction through successful delivery of defined project scope.• Work with third-party subcontractors and technology partners as required.• Capture and communicate experiences in formal postmortem, feeding lessons learned, best practices and resources back into the On-boarding Practice.• Communicate confidently and proactively throughout the project life cycle
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Dm-OperationsIbm Daksh Apr 2010 - Jan 2014 Leading solution-based customer/technical support involving cross selling and up selling for leading US based organization(s), through over 500 agents; at IBM Gurgaon. In charge of scheduling, billing, reduction of leakages, increasing revenue generation for Client and organization. Conducting regular client meetings for strategic planning of upcoming business quarter priorities along with current performance & growth. Conducting regular team meetings & strategic meetings with the process owners & functional experts for better understanding of processes / sub-processes involved. Presenting Weekly, Monthly & annual reviews to the client and top-level management for performance reviews and growth opportunities. Familiarize the team with customer needs, specifications, design targets, the development process, techniques and tools to support their performance. Serve as a focal point to communicate and resolve interface and integration issues with other support functions. Responsible for tracking and documenting weekly/monthly performance of the team members (Asst Managers) and rate them at yearly. Train and up skill new hires to groom them as top performers and provide value to the end customers. Effectively groom team members and help them grow in alignment with the organizational goals.
Suhail Haque Skills
Suhail Haque Education Details
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Project Management -
Commerce -
St. Xavier School-Jaipur
Frequently Asked Questions about Suhail Haque
What company does Suhail Haque work for?
Suhail Haque works for Adobe Systems India Pvt. Ltd.
What is Suhail Haque's role at the current company?
Suhail Haque's current role is Executive Development Program In Project Management at XLRI Jamshedpur.
What is Suhail Haque's email address?
Suhail Haque's email address is ha****@****ksh.com
What is Suhail Haque's direct phone number?
Suhail Haque's direct phone number is +9112044*****
What schools did Suhail Haque attend?
Suhail Haque attended Xlri Jamshedpur, Rajasthan University, St. Xavier School-Jaipur.
What skills is Suhail Haque known for?
Suhail Haque has skills like People Management, Service Delivery, Bpo, Customer Relations, Management, Customer Service, Strategy, Business Strategy, Strategic Planning, Project Planning, Business Analysis, New Business Development.
Who are Suhail Haque's colleagues?
Suhail Haque's colleagues are Gulzar Sachdeva, Any Man, Lester Saucier, Vikas Nara, Nurcan Kang, Gulrez Tabassum, Razvan Tudose.
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MD SUHAIL HAQUE
M.Sc(Agriculture) In Agronomy || Agronomist || Crop Production Specialist || Agri Product Sales And Marketing Specialist || Agriculture Analyst || Hydroponics || Green House Management.Kolkata -
Suhail Haque
Author | Blogger | Content Writer | Consultant | Learning & Development Specialist | Application & Visa Sop Writer | Ex-TcsKolkata -
Suhail Haque
Head - Corporate Social Responsibility & Training At North East Small Finance BankGuwahati2gmail.com, nesfb.com
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