Senior Officer
CurrentDevelop, implement, communicate and maintain a quality plan to bring the Quality Systems and standards into compliance with quality system requirementsAnalyze performance indicators, trends and information from current activity, consultation, case reviews and customer surveys and take necessary actions where appropriate; to support the development of quality assurance systems in regard to servicesEffectively interact with production and development teams to maintain product supply and help introduce new productsEstablishing standards of service for customersBringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures and standardsLiaising with customers’ experience and ensuring the execution of corrective action and compliance with customers’ specificationsPersuading reluctant staff to change their way of working to incorporate quality methodsIdentifying relevant quality-related training needs and delivering training Writing technical and management systems reports
