Suhail Halai Email & Phone Number

After being acquired by UKG, I am responsible for driving visionary customer conversations with C-Suite audience members as a strategic consultant supporting enterprise, mid-market and back-to-base sales deals. Manage and nurture internal capabilities around a sophisticated technology solution offering. Provide coaching, training and enablement over 400 personnel from PreSales, Sales, Marketing, and Implementation teams. Guide conversations and manage relationships between clients, sales, engineering, and product teams. Ensure product adoption success through partnerships, special engagements, strategic projects, proof of concept engagements and customized product demonstrations. Note: UKG provides a full suite of web-based human resources focused solutions for customers including employee payroll, performance management and feedback management. The Employee Voice emotional analytics solution uses Artificial Intelligence and Natural Language Processing to produce personalized insights based on data science for business leaders and solve "blind spot" issues by using a novel method of collecting and analyzing feedback from employees and customers. Notable customers and collaborations: Salesforce, Hulu, Snap, Cisco, Shaw, Unilever, McKinsey Consulting, DaVita Health, Standard Bank, Cadence, and Amdocs.

Played a key role in the core team at a 50-person startup. Took ownership of all product marketing, presales, post-sales and customer-facing processes. Managed executive relationships at enterprise customers and owned client success, account expansion and training. Responsible for interviewing, hiring, onboarding and mentoring new team members. Advised clients on optimal product usage and deployment in pre-sales and post-sales phases of the customer lifecycle. Helped in drafting and supporting SOWs and ELAs. Responsible for project planning, providing mentoring and training to client resources. Conducted over 200 customer on-boarding trainings and sales demonstrations for customers. Customers included several Fortune 500 and upcoming technology companies e.g. Uber, Tesla, Twitter, Genentech, Flextronics, Roche, Nordstrom, Gates Foundation, Four Seasons Hotels and United Health Group. Note: Kanjoya provides a web-based business intelligence software that uses cutting edge machine learning and natural language processing to create emotion-based analytics that can map unique issues hidden deep in feedback from customers and employees by going beyond basic sentiment analysis, to recognize 100+ abstract concepts and 100+ emotions in user generated unstructured feedback including Surveys, Social media, Feedback Platforms, Customer Service Platforms. It creates an accurate and detailed picture of promoter or detractor behaviours, attitudes, and values. Kanjoya's technology can be applied to Voice of Employee, Voice of Customer, Human Resources, HR, CX, CEM, Marketing and Social Media Analysis. Kanjoya was acquired by UKG in October 2016.

El Segundo, California, Us

Quickly progressed within the organization by taking on challenging projects in strategic accounts and being the point person for managing client success, user satisfaction, account expansion and training. Responsible for interviewing, hiring, onboarding and mentoring new team members. Advised clients on engagement models and structures and building effective teams. Closely worked with Sales teams in drafting and supporting SOWs and ELAs. Created roll out strategies and project plans, provided mentoring and training to client resources. Conducted over 100 workshops and training programs to demonstrate products and educate the clients. Designed appropriate training methodology for using a complex software for visualization of requirements used by business analysts at Fortune 500 companies. Collaborated with Product Managers and client stakeholders to define and develop new product features. Performed high-level software architecture design and coordinated technical resources. Acted as lead UI designer to understand usability issues and enhance client systems to improve user engagement and simplify business processes. Planned for and provided technical training to partner personnel spread across multiple business units and geographical locations.

El Segundo, California, Us

Developed and demonstrated proof of concept projects as a follow up to Sales efforts and Account Extension efforts for domestic and international clients. Successfully delivered high-risk projects by providing strategic advice and coordinating teams of sales engineers and professional services consultants to implement solutions at client companies. Drove alignment through communication and advisement with senior management and internal SMEs to design appropriate methodology for using iRise products within the organization and to support their global rollout of a business analysis Center of Excellence. Provided management consulting, mentoring and training for clients in Pre-Sales and Post-Sales phases (in iRise and other communication tools). Most assignments were pre-sales and post-sales client-enablement and were 2 to 4 weeks long. Led stakeholders including technology teams, business analysts through product-fit discussions, adoption planning, systems configurations, timelines. Facilitate collaboration and process implementations across internationally dispersed teams Conducted demos of JAD sessions. Elicit requirements and document changes to the application based on interviews with SMEs technical input. Interfaced between business and technology groups to ensure effective requirements communication planning. Mentored UX, UI, and Development personnel on using iRise and the Visualization framework and provided exceptional insight into UI, UX, Application Definition, Visualization Development, Simulation methodologies and software implementation. Clients included several Fortune 100 companies with a focus on Finance and Technology as well as several projects in Hospitality, Communication and Logistics e.g. Bank of America, Wells Fargo, American Express, UBS, HSBC, AETNA, Deutsche Bank, Morgan Stanley, eBay, ING, Marriott, Deloitte, KPMG, Infosys, AT&T, Genentech, Roche, UPS, FedEx, Kaiser.

Amsterdam, Nl

Quickly promoted from Management Analyst to Senior Management Analyst and then to Consultant. Received top-performer recognition for commitment to project success and client-satisfaction in the Financial Services practice providing Systems Integration, Program Management, Business Analysis, Advisory and Implementation services. Consulted with major Fortune 500 clients in Finance, Insurance and Mortgage Industries. Broad range of Management Consulting activities including contract management, internal audits, risk reporting and project management for multiple workstreams. Built schedules, staffing plans, communication channels. Managed the entire SDLC for various clients and multiple implementations. Developed Use Cases, Managed Change Requests and Functional Requirements. Managed relationships with key business sponsors for decisions around goals, strategies and deliverables. Advised on developing reporting tools for the Credit Risk Management initiative of a Fortune 100 Financial Services company in conformance with BASEL II requirements. Interfaced with deployment and testing initiatives as part of a joint project with a major solutions vendor for the mortgage banking industry, specializing in web-based Loan Origination software. Testing team lead for a major Financial Services and Card Services company. Developed Test Strategy, Test Scenarios, TSDs, RTMs and test plans.

Athens, Ga, Us

Instructed a class of 120 high school students in computing, Internet, web-designing and multimedia technologies. Researched and evaluated technical buying decisions. Designed artwork, developed specifications for printing and publishing projects. Responsible for the design and maintenance of departmental website using HTML, ASP, Adobe Photoshop, Dreamweaver, VB.Net, FTP and other tools. Designed databases, created SQL queries, and managed digital image library using FileMaker Pro. Managed Apache web-server, FTP servers, NetDB2, MS-SQL.

Charlotte, Nc, Us

Stellar Performer recognition for outstanding dedication to project and client-satisfaction. Trained users in software products, developed instruction manuals for software packages. Analyzed unit’s operational costs, strategies and hardware inventory management, down time, service tickets. Interacted with internal clients, troubleshooting PC and networking problems. Responsibilities included resolving Unix, Windows 2000, Windows NT, Remedy Ticket Management, VPN Remote Access, LAN configurations issues.

Bachelor Of Business Administration (Bba), Management Information Systems

Bachelor Of Management Studies, Accounting And Finance

Bachelor Of Science (B.Sc.), Physics