Customer obsession led me to a career improving experiences across tech, finance, and service. After getting my start fixing printers for HP, I realized my passion was relationships.For 7+ years, I’ve helped companies like Cvent, AmEx, and Telus boost loyalty by mastering their customer challenges. My consultative approach puts their needs first.This customer-centric ideology is why I built Pullse AI. Conversational AI often loses context between engagements, damaging experiences. Pullse transforms fragmented CX into continuous, personalized journeys.I geek out on finding creative solutions to customer pain points. My intellectual curiosity constantly pushes me to master new technologies that can strengthen bonds. But it's always about the customer.Aviation, photography and music recharge me outside work. I love wowing clients who felt unseen until I made them feel special. Let's connect if you want to turn transactions into lifelong customer love stories!