Suhail Hussain Email & Phone Number

Srinagar, Jammu & Kashmir, India

• Managing FTTx Business operations for Kashmir State• Drive operational & business excellence through adherence to SLA Management• Achieve turnaround time of 2 Hrs leading to high efficiency - 95% SLA in service & ensuring the sales are driven for new customer acquistions.• Experienced in Project launch of business Operations in new cities & involving new partner channels. • Managing the New installations & Service requests of the customers for FTTx & AirFiber Broadband services• Responsible for hiring manpower at Assistant Manager & Engineer levels for business operations. • Reviewing the Service KPI for stakeholders.• Co-Ordinating with cross functional teams for faster solutions on service issues like NPE, O&M & CMM. • Responsible to drive the " Work More & Earn More " concept for engineers to get more incentive. • Ensure high level of customer satisfaction.

Srinagar, Jammu & Kashmir, India

• Drive home connect and care operations in the assigned territory.• Source and train engineers by teeing up with target colleges.• Conduct classroom and on the job trainings for technicians.• Mentor and guide technicians to enhance productivity.• Ensure zero defect execution of home connect activity. • Drive home connect installation and fault repair related SLA.• Ensure customer satisfaction.• Ensure adherence to processes as per company defined SLAs.

Srinagar, Jammu & Kashmir, India

• Assuring the team collaboration and round the clock support availability to ensure the Zero downtime for the clients• Team Management of 12 members, tracking their work quality and ensuring the client needs are fulfilled with complete professionalism. • Real time supervision on team, to ensure the client needs are managed.• Weekly meetings with the team members, tracking the work done, quality of work and discussing the POA for further roles. • Organizing team discussions, to understand the physical challenges they witness in an on-going work process, and providing them with a real time solutions and strategies. • Assuring that the Routes are always functional with the requirements of the clients. • Handling the client’s queries and issues, and solving them in the quick hour of time.• Controlling the Client server and its traffic sessions, with the adequate professionalism. • Meeting with new clients and training them to get their better UI of our panel. • Configuring, testing and maintaining application software and system management tools.• To make sure network is fast, reliable and free from malicious intrusions

Muscat, Masqaţ, Oman

• Team management of 32 Employees, Plan and approve all maintenance activities with onsite engineers.• Providing required advice to subordinates & site workers for safe working atmosphere during work execution. • Manpower management at the Muscat International Airport. • Proven strengths in problem solving, coordination, research and network analysis with strong analytical skills.• Co-ordinating with my team, ensuring the KPI are met, ensuring that the work is done within the given parameters. • Boosting the moral of team to meet the deadlines and to ensure the quality isn’t compromised.• Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of company• Responsible for Planning and execution of day-to-day site activities as per standards specification with the given schedule and responsible for completion of the Project as per Schedule. • Recommend improvements in work processes within area of responsibility.• Monitoring and updating of project schedule, preparation, and progress on daily, weekly, monthly basis. • Client Co-ordination for detailed job execution and taking clearance for critical operation. • Ensure recognition of effective work performance and utilize effective disciplinary actions when appropriate.• Project managed the provisioning, implementation of ordered services.• Worked on Strategic Operations and network assignments for Oman based client for infrastructure management services. • Maintain security, backup, and redundancy strategies

Srinagar, Jammu & Kashmir, India

• Extracting the Day-1 SLA, calculating reasons for High Abandon and sharing same with client on priority• Calculating Break time/ login logout reports of executives to align full work shift.• Sharing hourly based reports compromising of current Day-SLA, AHT of calls and repeat calls of advisors.

Srinagar, Jammu & Kashmir, India

• Real time management and Issue tracker management.• Team handling with focused and target-based achievement. Co-ordinating the team in giving the maximum output to meet the daily based KPI, and ensuring the team bonding and dedication isn’t compromised. • Maintaining of SL of call volume to organization. • Interact with team members to ensure smooth progress of project work. Alternate listening and checking of team members quality of work, marking the loop holes, getting the team aware of it. Continuous proposals for enhancing the team output. • Making sure the team is upfront to take challenges round the clock and ensuring the KPI are met by real time supervision.

Delhi, India

• Pre-sales Consultant in storage solutions comprising NetApp and EMC solutions. (September 2015 – April 2016).• Client interaction for requirement gathering, risk assessment, finalizing of technical specifications.• Develop plans and schedules, resource allocation as per budget, man power deployment and team meetings for individual projects.• Interact with team members to discuss the solutions proposed for the clients, getting more innovative ideas and finalizing the solution for the client. • Real time management of network problems.

Gurugram, Haryana, India

• LAN/WAN Network device Service, Cabling and Network monitoring.• Implementation of networking devices.• Monitoring and administrating the overall system administration activities in company.• Maintenance of all networking devices.• Testing and Analysis.• Service recovery and closure of service instance.• Multi-protocol Label Switching.• SOC Monitoring.

Bachelor Of Technology - Btech

Bachelor Of Technology - Btech

Education record