Suhail Salam Email & Phone Number

Doha, Qatar

• Analyze IT requirements within Qatar Fund and give independent and objective advice on the use of IT• Define Qatar Fund software, hardware and network requirements• Design, Test, Install and Monitor new IT Project and Systems• Work with Qatar Fund Employees to define the scope of an IT Project• Present solutions in written or oral reports• Clarify Qatar Fund system specifications, understand their work practices and the nature of their business• Organize training for Qatar Fund Staff and other consultants• Develop agreed solutions and implement new systems• Help Qatar Fund with change-management activities• Prepare documentation and present progress reports to Qatar Fund• Identify potential Vendors and build and maintain contacts

Doha, Qatar

Responsible for diagnosing & resolving Hardware, Software & End user’s problems.Manage Windows Server 2008-2016 domain for a large user base in a multiple domain forest configuration. This includes Group Policy, DNS, DHCP, Active Directory for creation and deletion of user accounts, and managing access controls.Configuration and troubleshooting of Microsoft Office 365 components such as AIP, OneDrive, Email, Multi-Factor authentication, and Microsoft Teams.Migrated users, printers, and computer objects within Active Directory as a result of planned consolidation projects.Troubleshoot complex AD problems. Install configure, maintain, and troubleshoot 2008/2012 servers in advanced configurations such as clusters.Managed Microsoft Active Directory domain controllers across multiple companies and data centers.Support several Virtual Machines using HyperV & VMware Solution in both the production and development environments also build, maintain, upgrade, and troubleshoot Virtual Machines.Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet.Deploying new hardware, server backups & evaluating new software & security risks.In-depth knowledge of Microsoft Windows client operating systems, Windows 7, 8, 10 & Microsoft Office Suit up to Office 2016. Identifying & reporting on the budgetary implications of IT projects and upgrades.Email Client and Outlook client setup, administration and troubleshooting.Creating line of business application package using SCCM including M365 package, AIP, One Drive for Business, Microsoft Teams, etc. and targeting to different user/device collection.Responsible for allocating work to junior staff and induction training for new staff.Provided monitoring and maintenance for Storage Area Networks serving as both additional storage and backups.Documented and implemented move/add/change requests of Hardware in ticket system.Monitored and maintained Microsoft SQL

Pune Area, India

Responsible for supporting the company's SME clients at all levels as part of ahelpdesk team. Ensuring that all hardware and software is configured and installed correctly.Job Responsibilities: • Provided maintenance and user support for numerous devices and operating systems including Windows 7/8, MS Office 2007/2010/2013, iPhone/iPad/Android/Blackberry.• Maintained accurate repair records and documented all maintenance performed using IQTrack ticketing system.• Travelling to client sites to help with installs, deployment, and troubleshooting.• Maintained accurate inventory of updated loaner equipment.• Conducted company-wide upgrade of 100+ user PC's to Windows 8 and MS Office 2013.• Installed images using Ghost on new systems.• Installing and operating Windows desktop and server operating systems. • Created and updated user profiles in Active Directory and maintained inventory• Refreshed 400 in house and remote users including the installation of IP Phone Systems.• Completed the roll out within three months and remained on assignment to perform other Desktop duties involving inter-department moves, remote refreshes and removal of obsolete systems.• Responsible for networking, design, installation and maintenance services. • Supporting users and network administrators over the telephone and by email.• Maintain the companies network infrastructure. Networking and providing support for Windows, Macintosh and Linux issues. • Maintaining a wide range of computer hardware and software programs.

Master’S Degree, Computer Programming, Specific Applications, Ist Class

Bachelor’S Degree, Computer Software And Media Applications, Ist Grade