Deduction Analyst: -• Managed and resolved deduction issues using SAP modules, focusing on deduction reason codes such as SHT, RTN, BIL, and DMG.• Investigate resolve customer deductions and chargebacks efficiently and accurately.• Worked closely with the finance and sales teams to ensure accurate recording and resolution of deductions.• Proactively identify process improvements and implement best practices to reduce future deductions.• Timely follow-up to track the status of deductions and facilitate their timely resolution.Order Entry Management Team: -• Utilize SAP VA01 to create sales orders accurately and efficiently based on customer requirements.• Made modifications by using VA02 to existing sales orders, ensuring accuracy and compliance with customer specifications.• Collaborate with cross-functional teams to resolve order-related challenges and ensure customer satisfaction.• Conduct regular reviews of sales orders to ensure accuracy, completeness, and compliance with company policies and procedures.• Implement quality control measures to minimize errors and improve overall order entry processes.

Mentored and guided employees to foster proper completion of assigned duties.Built strong relationships with customers through a positive attitude and attentive response.Addressed and resolved customer complaints and issues to improve satisfaction.Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.