Administer the Peer Mentor intake process as well as the Mentee application process· Assess and review Mentee applications and match Mentee with appropriate Mentor· Monitor Peer Mentor and Mentee, participation and progress to ensure compliance with program policies and procedures· In collaboration with the First Year Experience and Transition Officer, co-facilitate training throughout the academic year on topics such as: communication skills, assertiveness, conflict resolution, empathy, diversity and inclusion, strategies for engaging different types of learners including students with learning disabilities, etc.· Coordinates Mentor and Mentee schedules when needed (i.e. facilitate initial meetings)· Monitors program engagement to ensure program quality, consistency and accountability· Tracks and forecasts service delivery trends, and prepares program service reports as necessary· Presents information on Peer Mentoring and student development to college community, Faculty, staff and community members as needed· Facilitates debrief and progress sessions (one to one and group) with Mentors· Provides assistance with problem-solving between Mentors and Mentees· Maintains confidential assessments, relevant statistical data and required tracking/reporting information· Maintains and updates Peer Mentor database to track various contact appointments, usage of mentoring services and student engagement· Actively promotes and markets the Peer Mentor program through various means: Orientation, booths, information days, open houses etc.· Continually reviews Peer Mentoring policies, procedures and delivery methods and recommends changes to meet the needs of students and the college· Promotes and publicizes Peer Mentor programs, and develops informational materials to publicize services and event

Planned, marketed, and organized budget-friendly on and off-campus events, activities, campaigns, and trips for students, offering a blend of educational and enjoyable experiences. Managed front desk responsibilities, and oversaw Georgian College International Centre's Facebook page, Twitter, and Instagram accounts.Managed all incoming inquiries through phone, emails, and walk-ins, maintaining a 98% customer satisfaction rating and providing service to 80 individual per day.Social media post interactions received up to 10x the performance compared to posts over the previous 2 years.Created almost 200 pieces of marketing material/collateral which includes posters, and videos to promote events, trips, campaigns, and activities that follow Georgian branding guidelines using Adobe and Canva websites.Assisted in the hiring and training of student leaders and volunteers.Tracking expenses using a budget tracking sheet, receipts, and detailed descriptions of each expenditure in huge excel sheets. Spearheaded the Pledge Card Passing video development. This involved inviting 25 student service departments and members of college senior leadership. Collected, curated, built and promoted these videos along with the core planning team. Here is a link to the one posted on YouTube: https://www.youtube.com/watch?v=Id58X01xwUQLead a team of 5 part-time student leaders in coordinating, promoting, and executing events and activities as part of the Come Together week. The events were geared towards raising awareness, understanding, and building empathy around racial discrimination, accepting differences, and appreciating other cultures.Developed social media posts and messaging while scheduling promotions online as well as in person during a short period of time able to promote.Hit record-breaking reach with Georgian College's ITSTARTS campaign: 31,156 impressions across social media post likes, reel views, and 1,991 event attendees at 18 events hosted from March 20 to 27.

● Posted various reels, stories, and teams’ posts to better engage with students and provide information about the activities, facilities, and resources provided by the college● Developed script and dialogs for various reels and posts, specifical for the peer mentor program. ● Managed almost thirty mentees by communicating through various social media platforms ● Implemented strategies and programs to ensure that students transition smoothly into college.● Arranged and participated in various social and academic activities and events to better engage with the mentee and first-year students.● Participated in both individual and group projects with fellow Peer Mentors and Student Assistants.● Assumed the role of a positive role model academically and socially.● Developed, implemented, and coordinated social and educational programs to meet specific needs.● Maintain weekly office hours for one-on-one, drop-in facilities for students considering any queries/ questions, concerns, or suggestions they might have. ● Support counselors during weekly meetings by presenting PowerPoint presentations to students.● Participated in orientation and welcome week activities, and offered advice to incoming students● Involved in one-on-one interventions to develop interpersonal communication skills and arranged more individually with mentees.

Treating daily revenue reports, ensuring cash input is proper.● Maintaining good customer relationships and resolving problems to the customer'ssatisfaction.● Engage in positive and clear communication with customers and employees, listen toand understand their needs, take appropriate action, and provide accurate information.● Assuring checklists, requisitions, and opening and closing functions are completedproperly during each shift.● Ensure that both verbal and written communication is effective to provide clear directionsto employees.● Monitor performance and provide constructive feedback as appropriate.● Ensure all daily and monthly reports are detailed and submitted in a timely matter.● Monitoring the food quality and service standards throughout the facility and kitchen areaand taking action accordingly. Ascertain the quality of food by checking temperatures,evaluating appearance and taste, and determining processing methods. Offerconstructive feedback and make necessary adjustments to boost consistency.● Maintain cleanliness of all outlets on a daily basis

Provide assistance to the restaurant manager by interviewing, selecting, training,supervising, counseling, and disciplining the staff.● Managed over 25 employees and a menu of 200 food items with almost around 100customers every day.● Work closely with the Restaurant Manager to ensure timely updates are made to allmarketing materials and promotions.● Established social media page(https://www.facebook.com/shreeyogifoodmart/) withengaging posts on specials offers and sales along with marketing new food items, whichresulted in connecting to new and potential customers, increasing brand awareness.● Entirely new and attractive optimal design of product packing with more specificcustomer requirement information along with safe packing, making sure the products arenot damaged.● Introducing the supply chain method, which distributed products to small retail markets atwholesale rate, increased the revenue up to 30%.● Make sure the workplace is safe and operated according to the rules and regulations ofthe food industry along with smooth everyday operation