Suresh Ranganathan Email & Phone Number

Irving, Tx, Us

Vadodara, Gujarat, In

Vadodara, Gujarat, In

Espoo, Southern Finland, Fi

• Currently heading the Services Portfolio Sales (SPS) team in managing the company’s customer success portfolio serving a top roster of Tier 1 client companies• Drive revenue growth, improving top-line revenue by continuously adjusting delivery solutions and sales strategies to meet changing customer requirements, technology shifts, new product introductions, and digital transformation opportunities• Own all end-to-end sales cycle activities for the Managed Services business—including lead qualification, financial/risk analysis, forecasting, and escalation management• Lead, mentor, and train top-tier Sales Development teams in effective prospecting and deal-closing activities, collaborating closely with internal account teams and delivery personnel• Strategically positioned and expanded the client portfolio via focused upselling efforts and sales development programs

Espoo, Southern Finland, Fi

• Responsible for contract renewals for Nokia Support Services, leading a cross-market team of experts/consultants in delivering services to Nokia’s top customers based on revenue• Institutionalized a structured G2M approach to the customer success engagement model, improving the quality/profitability of customer engagements and amplifying long-term value capture• Served as a change leader, re-invigorating the pre-sales team and transforming it into a more customer-focused organization able to address customer pain points and support key deal closure

Espoo, Southern Finland, Fi

• Led a team of engagement managers in closing/delivering cloud engagement deals with Tier-1 Customers throughout North America• Developed a new multi-year turnkey solution to deliver a Cloud Infrastructure and automated OSS solution, leading to improved customer satisfaction based on Customer Perceived Value Index (CPVI)• Designed elegant business plans to reduce costs with NFVi and implementation of MANO architecture, in addition to developing new service scoping methods to onboard VNF and improve automation• Established the company’s first multi-vendor services deal, executing the new service delivery model in collaboration with partners and creating a strong “reference account” to drive further deals• Pioneered numerous innovative business models and process optimization steps, including a series of new segmented (per carrier, per erlang, per MB) performance improvement pricing strategies

Espoo, Southern Finland, Fi

• Designed a highly efficient new delivery organization characterized by significant increases in ability, competency, cost-effectiveness, remotization, On time Delivery, and Operations Quality• Managed end-to-end delivery of a portfolio of over 10 Telecom Operations projects per year, ensuring delivery against all customer commitments—as well as SLA targets related to Response Time, Project Completion Time, and Estimated Cost vs. Actual Cost• Interfaced extensively with customer leadership teams and stakeholder groups to share project updates, discuss risks, resolve any concerns, and ensure timely invoicing and project billing

Espoo, Southern Finland, Fi

• Initially recruited as a technical SME, providing customers with expert support around escalated IT issues, in addition to supporting release upgrades, new feature testing, and technical audits• Received “Innovative Solution Development” award for development of a new Emergency 911 architecture and set of processes—involving 3rd parties— to effectively address urgent customer telecom needs and test customized solutions (Intrado,TCS) to ensure solution effectiveness• Took on management of an Engineering team located across 3 provinces in China, leading the team through a complex systems improvement initiative (90 upgrades in two months)—that greatly increased customer satisfaction—completing the project with zero service disruptions

B.E., Electronics &Communication

Bachelor Of Engineering, Electronics & Telecommunications

Marketing & Finance Diploma