Suhas Ramesh Email & Phone Number

Greater Bengaluru Area

• Lead a key global initiative, driving strategic change management and delivering innovative solutions.
• Oversaw cross-functional teams in developing and implementing strategic solutions, aligning with organizational goals.
• Collaborate with stakeholders to identify areas for improvement and optimize processes.
• Manage project timelines, and resources, ensuring efficient allocation and utilization.
• Developed and deliver comprehensive project reports and presentations to senior leadership.
• Facilitated communication between global teams to ensure alignment and coordination on project goals.

Greater Bengaluru Area

Greater Leeds Area

• Led cross-functional teams to drive continuous quality improvement across the product portfolio.
• Cultivated strong relationships with key stakeholders, including internal teams and external partners.
• Trained and cross-skilled employees for seamless business continuity and uninterrupted operations.
• Established and tracked clear objectives, goals, and metrics for re-engineering initiatives.
• Ensured consistent achievement of service level agreements and tracked productivity metrics.
• Monitored project progress, prioritized backlog items, and summarized project functionality.

Greater Leeds Area

• Acquired over 50+ new accounts.
• Created proposals to new and existing customers.
• Performed sales forecasting.
• Generated revenue stream by new business acquisition.
• Built strong client relationships.
• Exceeded client expectations and ensured smooth onboarding.

Cambridgeshire, England, United Kingdom

• Delegated priorities based on team members' strengths, ensuring smooth business operations.
• Maintained accurate records, safeguarding data in alignment with internal procedures.
• Ensured timely task completion by managing orders, contractors, and progress monitoring.
• Oversaw facility maintenance, allocating resources for optimal functioning and meeting standards.
• Fostered strong relationships with internal teams, external partners, and customers to drive seamless operations and collaboration.
• Monitored and enforced health and safety measures for a safe working environment and compliance.

Cambridgeshire, England, United Kingdom

• Showcased product features and benefits to drive customer engagement.
• Maintained strong knowledge of pricing and positioning relative to competitors.
• Provided expert guidance on product selection, boosting sales.
• Fostered rapport with customers for exceptional in-store experiences and service.
• Conducted stock inventory and resolved discrepancies between logs and physical counts.
• Achieved £10K+ revenue generation.

Bangalore

• Cultivated and nurtured long-term, trusted client relationships to ensure loyalty and satisfaction.
• Analyzed customer insights, including NPS tracking, to understand satisfaction and drive improvements.
• Evaluated sales and service processes, developing targeted strategies for increased revenue and satisfaction.
• Implemented a comprehensive sales strategy to achieve business objectives and revenue growth.
• Oversaw end-to-end sales cycle, from lead generation to closing deals and ongoing support.
• Optimized sales methods for customer engagement, acquisition, and retention, maximizing revenue.

Bangalore

• Partnered with the TSC to address customer technical issues efficiently.
• Coordinated with the offshore team to deliver exceptional customer service.
• Maintained adherence to the client's service level agreement.
• Assigned work orders to onsite techs for issue resolution at client sites.
• Monitored client queries using CRM tools, ensuring a seamless process.
• Facilitated communication between clients and delivery specialists to resolve issues promptly.