Suhas Veerendra Kumar Email & Phone Number

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

Hawke’S Bay, New Zealand

Helping small businesses and Accountants alike with their Banking related queries about Xero, the beautiful accounting software.• Understanding the clients' needs and adhering to them.• Investigate with attention to detail what has been done and what needs to be done.• Provide all viable workarounds to achieve the clients' desired results using Product knowledge.• Collaborate with other members of my team and other teams to get the best results.• Prioritise workload based on clients' status and urgency.• Stepped in to help other teams when their workload was too much to handle.• Use and constantly develop interpersonal and communication skills as the role involves support to small businesses and accounting firms.• Supported the business' customer-centric business model while responding to external inquiries, provided feedback internally, and consistently went above and beyond to support customers and staff members.

Napier, Hawke’S Bay, New Zealand

In this role, I was responsible for overseeing the operation of a branch.• Demonstrated great leadership in handling staff and attainingmaximum efficiency from them.• Delivered superior service and increased customer satisfaction and atthe same time took the right measures to deal with customercomplaints.• Increased the revenue per labor income for the company bygenerating more sales and by using a reasonable amount of staff hours.All this was achieved without causing any discomfort to the staff withwith reduced hours of work.• Providing quality food and beverage service with a reasonable waittime to keep up with the competition of the fast-food industry.• Played a key role in implementing Uber Eats and Delivereasy at therestaurant along with their already online ordering platform. This cameas a challenge to provide excellent service to the new demographic ofcustomers along with the existing customer base.• Gained skills such as inventory management, roster making andcustomer dispute resolution.

Auckland, New Zealand

Gisborne & Hawkes Bay, New Zealand

Gisborne & Hawkes Bay, New Zealand

While completing my Industry-Based Learning Project, I gained first-hand insightinto the marketing research process while fulfilling a range of roles andresponsibilities at Stewart Group who are financial advisers.• Harnessing the skills gained during my studies, I successfullycompleted in-depth market research on Kiwi-Saver awareness andenrollment for Stewart Group.• The research was related to KiwiSaver participation and awareness amongstudents – ran focus groups and a paper-based survey for quantitativeanalytics course – target participants were EIT students and young adults inHawke’s Bay.• The results assisted the company to understand the financial interests of youngpeople and to endeavor to break into a new market audience other than justtheir older and wealthier client base.• Organised a seminar for students of EIT to promote the brand StewartGroup and at the same time educate them about KiwiSaver.

Bengaluru, Karnataka, India

In this role, I was responsible for providing advice to customer queries toEthisalat users in UAE. Etisalat outsourced its customer support to Concentrix.• Responded to customer inquiries – provided requested information with ahigh level of accuracy and offered resolutions as deemed appropriate toaccommodate customer requests.• Collated feedback from customers and made changes to processes tomaintain a high level of customer satisfaction.• The Data collected from the customer interaction was well documented toimprove the quality of service provided by Etisalat.

India

• Solved customer problems by responding to their quarries through email and telephone • Ensured customer satisfaction was at a high level – developed strong communication skills • Wrote reports about the customer interaction, which was used to rectify the product and service provided

Graduate Diploma In Business, Business, Management, Marketing, And Related Support Services

External Project: A report on a Strategic Marketing plan for T&G in Innovating and growth of new hybrid fruits. External Project: A report.

Bachelor Of Business Administration - Bba, Marketing, 7