Suhas Veerendra Kumar Email & Phone Number

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

Hawke’s Bay, New Zealand

• Helping small businesses and Accountants alike with their Banking related queries about Xero, the beautiful accounting software.
• Understanding the clients' needs and adhering to them.
• Investigate with attention to detail what has been done and what needs to be done.
• Provide all viable workarounds to achieve the clients' desired results using Product knowledge.
• Collaborate with other members of my team and other teams to get the best results.
• Prioritise workload based on clients' status and urgency.

Napier, Hawke’s Bay, New Zealand

• In this role, I was responsible for overseeing the operation of a branch.
• Demonstrated great leadership in handling staff and attainingmaximum efficiency from them.
• Delivered superior service and increased customer satisfaction and atthe same time took the right measures to deal with customercomplaints.
• Increased the revenue per labor income for the company bygenerating more sales and by using a reasonable amount of staff hours.All this was achieved without causing any discomfort to the staff withwith reduced hours of.
• Providing quality food and beverage service with a reasonable waittime to keep up with the competition of the fast-food industry.
• Played a key role in implementing Uber Eats and Delivereasy at therestaurant along with their already online ordering platform. This cameas a challenge to provide excellent service to the new demographic ofcustomers.

Auckland, New Zealand

Gisborne & Hawkes Bay, New Zealand

Gisborne & Hawkes Bay, New Zealand

• While completing my Industry-Based Learning Project, I gained first-hand insightinto the marketing research process while fulfilling a range of roles andresponsibilities at Stewart Group who are financial advisers.
• Harnessing the skills gained during my studies, I successfullycompleted in-depth market research on Kiwi-Saver awareness andenrollment for Stewart Group.
• The research was related to KiwiSaver participation and awareness amongstudents – ran focus groups and a paper-based survey for quantitativeanalytics course – target participants were EIT students and young adults.
• The results assisted the company to understand the financial interests of youngpeople and to endeavor to break into a new market audience other than justtheir older and wealthier client base.
• Organised a seminar for students of EIT to promote the brand StewartGroup and at the same time educate them about KiwiSaver.

Bengaluru, Karnataka, India

• In this role, I was responsible for providing advice to customer queries toEthisalat users in UAE. Etisalat outsourced its customer support to Concentrix.
• Responded to customer inquiries – provided requested information with ahigh level of accuracy and offered resolutions as deemed appropriate toaccommodate customer requests.
• Collated feedback from customers and made changes to processes tomaintain a high level of customer satisfaction.
• The Data collected from the customer interaction was well documented toimprove the quality of service provided by Etisalat.

India

• Solved customer problems by responding to their quarries through email and telephone
• Ensured customer satisfaction was at a high level – developed strong communication skills
• Wrote reports about the customer interaction, which was used to rectify the product and service provided

Graduate Diploma In Business, Business, Management, Marketing, And Related Support Services

External Project: A report on a Strategic Marketing plan for T&G in Innovating and growth of new hybrid fruits. External Project: A report.

Bachelor Of Business Administration - Bba, Marketing, 7