Suhasan Dillibatcha Email and Phone Number
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🚀 Driving innovation at the intersection of eCommerce, technology, and customer experience.With 14+ years of experience spanning eCommerce Product Management, Program Management, IT Strategy, and Digital Innovation, I’ve consistently turned complex challenges into measurable results. From redefining the Customer Experience Journey (CEJ) at Samsung Electronics to implementing scalable IT solutions at Tata Consultancy Services, my journey has been fueled by a passion for transforming ideas into impactful products.🌟 If you're passionate about enhancing customer experiences, driving growth through digital transformation, or unlocking the next big eCommerce opportunity, let’s connect!📩 Email me at suhas3355@gmail.com | 🌐 Let's collaborate to build the future of eCommerce.My career began at Tata Consultancy Services as a software developer and progressed to Tech Lead and Project Manager. During this period, I leveraged Agile methodology to drive the Software Development Lifecycle (SDLC) and made a significant impact on my client's growth.Earning my MBA in Marketing from Syracuse University was a transformative experience that equipped me with advanced business acumen and strategic thinking skills. I gained invaluable insights into consumer behavior, digital marketing, and brand management. Interning at Barracuda Networks as a Product Manager kickstarted my career in SaaS product management.From the moment I stepped into the world of Product Management, I knew this was where my career would flourish. I am deeply passionate about building products, and I find Product Management to be the perfect intersection of business, technology, and creativity. A great product manager must balance all these aspects daily. My career as a Technical Product Manager equipped me with technical knowledge of microservice architectures, API design, and single-page applications (SPA).With my experience and educational background—an MBA and an Engineering degree—I am not just equipped, but excited to navigate the evolving landscape of digital commerce and customer engagement.CORE COMPETENCIESStakeholder management | Roadmap prioritization | Digital Strategy | Innovation | Go To Market Strategy | B2C | Design-Thinking| Leadership| Decision Making| Data driven | Product DiscoveryTECHNICAL SKILLS & TOOLSTableau, JIRA, Confluence, Kibana, Postman, SQL, Balsamiq, Sketch, Figma, Bizagi, Visio, Salesforce, Google Analytics, Qualtrics
Samsung Electronics America
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Senior Product ManagerSamsung Electronics America Dec 2022 - PresentRidgefield Park, Nj, UsCustomer Experience (CX) Product Manager - Lead PM to define, innovate, and improve the UX for the middle funnel for the Home Appliance products. Owned the responsibility of merchandising offers in the middle funnel, as well as user conversion to Cart and Checkout.• Redefined the features and content above/below the fold and enhanced geo-location-based inventory as part of the personalization, increasing the Product Detail Page (PDP) to Cart conversion rate by 12%. • Redesigned the Home Appliance 'One launch' Reserve page to be concise and straightforward, merchandising the Reserve Offers, helping to achieve 28k sign-ups—20x YoY.• Integrated AI/ML APIs to deliver personalized product recommendations and enhance the user experience for Home Appliance Bundle Builder, increasing Average Order Value (AOV) by 9%.• Collaborated with UI/UX, Personalization, and Analytics teams to conduct comprehensive A/B testing on key features and design elements, optimizing user experience and increasing continuation rate by 10%.• Enriched PDP Gallery – enhanced capability by 100% to author additional assets in PDP Gallery – to merch offers, add installation images, videos, Youtube links and GIFs.• Launched new features to improve automation and operability in platform tools – reduced recurring, unplanned, and operational tasks and 20-person days/month efforts of Engineering and QA.• Presented product roadmap and status updates to executive leadership regularly to ensure alignment with business goals and secure necessary approvals.
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Product ManagerSamsung Electronics America Dec 2020 - Dec 2022Ridgefield Park, Nj, UsOmnichannel PM - Lead PM to define Product Vision and strategy for new products and enhancements for Buy Online and Pickup In Store (BOPIS). • Defined the end-to-end Customer Experience Journey (CEJ) for Omnichannel BOPIS (Buy Online and Pickup In-Store) preorder, boosting incremental revenue of $1.25M—7.5x the forecast. • Spearheaded Samsung Marketplace/Omni-channel D2C store implementation from requirement gathering to product launch in Rakuten, France, leading to an increase in revenue by 10% and sales by 7% in the TV category.• Optimized online order fraud filters to accommodate Store pick up from partner stores, helping to reduce the time taken to trigger Ready for pick up by 33% • Architected, piloted, and launched same-day and next-day delivery using BestBuy's last-mile delivery infrastructure, strategically delivering Samsung e-commerce the same-day delivery feature.• Led a task force to reduce customer contact volume and enhance the Net Promoter Score (NPS). Conceived and implemented refund shipping costs when delivery dates were unmet, increasing NPS from 46 to 52.
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Product Manager (Technical)Samsung Electronics America Sep 2017 - Dec 2020Ridgefield Park, Nj, UsSuccessfully led Samsung’s Global eCommerce Program by defining the entire product life cycle including requirement gathering, estimation, prioritization, defining customer experience, user stories, technical design, backlog management, training business operations, and enabling SLAs for production support processes.• Led the overall product development for US B2B – from Company registrations to user approvals, user onboarding, Operations, the prepurchase journey leading to the overall increase in B2B user onboarding to 40% leading to increase in sales by 33%• Led the product team at the micro-service level at Catalog, Aggregator, Single Sign-On, Operation Tools (Single Page Apps), and Data Pipeline Services• Drove the overall efficiency of Aggregator service by reducing the number of API calls by 50% and payload size by 75% thereby bringing down the Product Details page load time from 8.3s to 4.6s • Managed component development for REST API integration between micro-services powering the Samsung platform and third-party partner services (payment gateways, financial services, insurance providers, shipping carriers).• Aligned individual project timelines with global program delivery schedule delivered entire platform launch, and individual product features end-to-end.• Communicating operational business metrics and program status to senior leadership, C-Level executives, and business teams.• Enabling collaboration between global (US, Korea, Europe, India, Brazil) cross-functional (business operations, product engineering, marketing, sales) teams.
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Product ManagerBarracuda Apr 2017 - Sep 2017Campbell, Ca, Us• Collaborated effectively with Engineering, Sales, and UI design teams to understand the flagship SaaS Product features and identified key areas of improvement using data analysis tools • Leveraged Salesforce Reporting to analyze product features, customer segmentation, revenue and discount streams, and purchase history to make recommendations on product improvements and strategy to senior management, Product Management, Product Marketing, Sales, Finance and Engineering teams• Assisted Product and Sales team to identify target customer groups and product sales cycle using new customer segmentation • Recommended solutions to reduce number of Support Cases in Salesforce, decreasing the average processing cost by 18% • Conducted product feedback sessions with customers of lost opportunities, gaining more insight about the customer expectations, requirements, competitor products, detailed lost reasons and new findings • Utilized JIRA and Confluence efficiently to track product development and new feature integration -
Product ManagerBank Of Ayudhya (Krungsri Bank) Apr 2015 - Aug 2016Bangkok, Th• Gathered and defined product requirements by collaborating with stakeholders, aligning them with business goals, and creating a comprehensive requirements framework for a $2M project aimed at automating equity processing in a financial institution. • Prioritized the product roadmap by assessing business impact, technical feasibility, and stakeholder needs, ensuring alignment with strategic goals and timely delivery of critical functionalities.• Developed detailed product artifacts, including Business Functional Specifications, user journey workflows, and process documentation (‘As-is’ and ‘To-be’ models), while creating process maps, activity diagrams, and state diagrams to support product development and stakeholder buy-in. -
Project ManagerTata Consultancy Services Jan 2014 - Apr 2015Mumbai, Maharashtra, In• Successfully managed Project Management Office (PMO) activities for 50 projects, valued at $5M+ annually – cost budgeting, calculating gross margin, invoice and billing process for Middle East and African clients• Awarded ‘Special Initiative’ 3 times by Talent Acquisition group for spearheading hiring operations - conducted interviews, shortlisted and negotiated with the candidates to recruit the best talent• Supervised entire Software Development Lifecycle (SDLC) project plans for software maintenance and enhancement activities such as requirement gathering, design and development, code review, User Acceptance Testing, deployment and implementation, and Production support for 3 major projects in South African Equity market using Agile methodology • Collaborated with geographically dispersed teams - offsite infrastructure team, onsite technical team, applications admin team, and SWIFT networking team as part of user testing and development -
It AnalystStrate (For Tata Consultancy Services) Aug 2010 - Dec 2013Sandton, Gauteng, Za• Promoted to Technical Lead, customer facing position, within 3 months to represent IT Equities Applications team• Conceptualized technical content and solution and implemented Withholding Tax for Equity market for the first time in South Africa, generating revenue of $200K• Reported key project metrics and milestones to senior management to help plan project plan and roadmap• Acted as data steward – performing data validation, reporting data issue, and generating reports to monitor system using Excel
Suhasan Dillibatcha Skills
Suhasan Dillibatcha Education Details
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Syracuse University - Martin J. Whitman School Of ManagementMarketing -
Madras Institute Of Technology CampusElectronics And Communications Engineering
Frequently Asked Questions about Suhasan Dillibatcha
What company does Suhasan Dillibatcha work for?
Suhasan Dillibatcha works for Samsung Electronics America
What is Suhasan Dillibatcha's role at the current company?
Suhasan Dillibatcha's current role is 🚀 Product Strategy & Growth @ Samsung | Expert in Ecommerce | eCommerce Innovator in Customer Experience & Omnichannel | Samsung Leader in Data-Driven UX, B2C Funnel Conversion 🎯 | MBA, Syracuse | Let’s Build Together!.
What is Suhasan Dillibatcha's email address?
Suhasan Dillibatcha's email address is sd****@****uda.com
What is Suhasan Dillibatcha's direct phone number?
Suhasan Dillibatcha's direct phone number is +1 408-342*****
What schools did Suhasan Dillibatcha attend?
Suhasan Dillibatcha attended Syracuse University - Martin J. Whitman School Of Management, Madras Institute Of Technology Campus.
What are some of Suhasan Dillibatcha's interests?
Suhasan Dillibatcha has interest in Innovation, Investment Banking, Adventure, Project Management, Out Of Box Thinking, Taxation, Corporate Law, Business Laws, Resourcing, Adventure Sports.
What skills is Suhasan Dillibatcha known for?
Suhasan Dillibatcha has skills like Product Management, Project Management, Requirements Analysis, Software Development Life Cycle, Business Analysis, Data Analysis, Pivot Tables, Tableau, Microsoft Powerpoint, Pl/sql, Microsoft Excel, Sdlc.
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