Project Manager
Current• Successful in building relationships with key stakeholder decision makers, seizing control of critical problem areas, and delivering on client commitments.• Implementing service design led approach to create the customer experience strategy enabled to convert the day in life of business from manual to digital ecommerce platform client service.• Delivered complex ecommerce & marketing programs which have positive impacts on client's revenue and profitability.• Experience in gathering key business requirements and developing Solution/IT architecture, solutions, and technical strategies that support Business needs.• Prepared project specific documents on the Business Blueprints, functional and technical specification documents.• Conducted the workshops for business users on requirement gathering, demos, trainings, POC and Support.• Preparing excellent documentation on business requirements, maintaining Requirement matrix doc, user story document, defining input/output parameters, document is as and to be processes.• Handling various activities of project like information gathering, analyzing the information gathered, documentation the functional or business requirements.• Perform business plan, risk management.• Stakeholder meeting, Workshops and Online meetings with client for requirements extensively.• Responsible as a sign-off authority for Testing.• Handled responsibilities as Solution approver, estimator, deployment of team members across projects and Technical/Management escalation manager for the client.• Performance analyst and approver for the application projects.• Improved customer satisfaction.
