Suhas Kadam Email & Phone Number

Rcp, Ghansoli

Measure and report, operations Key Performance Indicators (KPIs) and Key Quality Indicators (KQIs) on timely and accurate basis, to internal stakeholders and end Customer. Automation of KPI/KQI generation is the primary responsibility. Work with the Service Delivery team, develop a Service Review Plan for identification of gaps/issues/areas for further service improvements and meet Service Level Agreements (SLA). Ensure best practices are in place – with effective participant assessment, relevant program delivery - so that participant goals are met.I am responsible for monitoring and managing overall performance of services by providing strategic and operational leadership, ensuring effective service delivery, team management and maximum client satisfaction.

Mumbai Area, India

I was responsible setting up PMO (and best practices) for devising, organizing, and implementing high scale programs that are very complex & cross functional in nature. I held responsibilities like supervising work planning & execution, providing resolution for problems/issues, overcoming inter-project dependencies & constraints, mitigating program risks, addressing vendor escalations and maintaining programs schedules & cost. Post implementation audit and sign-off was the primary responsibility.I have managed a team of Program managers and Project managers. Directed large deployment of (pan –India) like 2G launch, 3G launch, HSD/EVDO launch, traffic/services & subscribers migration projects and BSS & OSS, which resulted in increased revenue & profit for Organization. Benefitting with the knowledge of product development & utilize .NET, JAVA/J2EE and C/C++. Involved in Business process and network deployment process improvements and reporting on program status to TOP management.Simultaneously managed engagements with multiple business units/ clients and multiple vendors and delivered many large sized projects. Developed semi-automated approval & tracking system for requirements and agile framework which helped in monitoring scope changes and improve the time to market for all products

I implemented Agile and Test Driven Development framework, resulting in increased productivity and more predictable deliveries of high quality code; managed Off-shore development team and interfacing with on-site business team, projects team, Testing team, quality team, On-site business team, and client’s senior management team.I Accomplished program objectives by planning and evaluating program activities;achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

I managed multiple production databases of different flavors like Oracle, SQL server and Oracle Applications, running real-time, OLTP to data warehousing applications from off-shore. The key expertise was DR (Disaster Recovery);supported pre-sales team in preparing technical part of proposal.My responsibilities were to manage support services and other groups within organization to ensure project requirement are in place;coordinate with client management for escalation and resolution of technical issuesand ensure timely invoicing.

I was responsible for encompassed program management of the development activities (in D2K, C++,JAVA and mainframe, Progress platform) for multiple domestic customers in domains like Financial, treading, pharmaceutical, manufacturing and retails.Effectively developed and coached employees resulting in promotions for individual contributors to Manager.Supported team to improve application performance by suggesting Database tuning tricks.

Developed a facility management application for Compudata Healthcare (www.compudatahealth.com), which specializes in the medical and financial arena to provide the ability for maintaining, tracking, and recalling patient accounting, resident funds, third-party billing, collection notes, PPS billing, general accounting information,payroll accounting system and more.

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Ssc, Science

Bachelor Of Engineering (Be), Computer Technology, Vjti