Suheb Akmal Email & Phone Number

Dammam, Eastern, Saudi Arabia

Saudi Arabia

1) Demonstrating strategic leadership skills towards supporting the client in the implementation of Premium Astra as the new core system.2) Convening project status meetings with the client's senior management and project team to proactively address issues and overcome challenges.3) Establishing a comprehensive project communication plan to ensure effective information dissemination and collaboration.4) Providing valuable assistance to end-users during the User Acceptance Testing (UAT) phase, ensuring a smooth transition to the new system.5) Showcasing skills in facilitating and aiding Project Team in logging testing defects within the Self-Serviced Portal and JIRA for efficient issue resolution.6) Assessing the change requests and enhancements requested by business users, streamlining and categorizing them, and subsequently communicating these to the Development Teams for implementation.7) Developing a structured change management framework in close alignment with the client's project team, offering guidance and support in establishing a well-defined Change Request (CR) process.

Dammam, Eastern, Saudi Arabia

1) Successfully aligned and established business cases for strategic objectives in harmony with ABCDE pillars, collaborated closely with the Head of Strategy.2) Orchestrated and efficiently managed the successful implementation of the Orion 11jPayroll solution within remarkable three-month timeframe, offered proactive support throughout the implementation and testing phases.3) Took charge of change management initiatives across organization, leveraged the ADKAR principle and employed process optimization techniques such as RCA, PDCA, Lean (DMAIC) and SIPOC.4) Persuaded the Board and Top Management to establish a Sales Support Unit for Retail Sales, resulting in a notable reduction in the turnaround time for insurance proposal delivery and a remarkable boost in operational efficiency, reaching 90% from the previous 65%.5) Facilitated the delivery of all post-sales services mandated by the Central Bank, ensuring compliance with stringent timelines on the corporate website.6) Chaired steering committees for all project-related activities, provided status reports and communicated project risks to all stakeholders. Additionally, devised risk mitigation strategies and action plans for all strategic initiatives.7) Initiated Managed Print Services (MPS) initiative for IT department, effectively outsourced all printing and maintenance activities, which significantly reduced IT workload by up to 85%.8) Led and shouldered successful launch of Digital Sales portals (B2B and B2C) for fixed priced products enabling new sales channels reducing the intermediary costs and increasing the product portfolio up to 65% for each product.9) Successfully launched an Omni-channel IVR solution for the CC boosting CSI score from 85% to 92% in just three months.10) Initiated Managed Print Services (MPS) initiative for IT department, effectively outsourced all printing and maintenance activities, which significantly reduced IT workload by up to 85%.

Riyadh

1) Standardized loan proposal templates for Auto Lease, Personal Loan, and Real Estate products, enhancing efficiency and consistency in proposal submissions.2) Offered support to the Head of Tahweel in testing and launched a remittance card inover 8 languages, facilitated a wider customer reach.3) Vigilantly monitored and tracked the Revolving Credit Card and Segmentation project, worked with the Product Head to ensure successful implementation.4) Partnered with External Consultants for audit of all initiatives led by PMO Team.5) Developed Retail Universe dashboard and delivered presentations to the General Manager & Top Management, provided an overview of KPIs.6) Formalized & managed rollout plans for Direct Banking initiatives including ATMs, Kiosks, ITM/VTM and POS Expansion.7) Managed MPR (Monthly Progress Reviews) & PPC (Project Portfolio Committee) pack updates.8) Setup process workflows for Islamic Consumer Asset Products such as Murabaha, Mudharaba and Ejara with adherence to Sharia principles.9) Mentored the Business Managers in the development of detailed project business plans including customized RAG status depiction and monitoring.10) Chaired & moderated steering committees for all project-related activities, provided status reports and communicated project risks to all stakeholders. Additionally, devised risk mitigation strategies and action plans for all strategic initiatives.11) Developed product launch checklists and provided support to the stakeholders towards successful submission of all launch related activities and deliverables.

Riyadh

Designated by SAPIT to handle positions at Bank AL Bilad: - May 2011 to Dec 2013: Business Process Analyst/Project Specialist- Apr 2010 to Oct 2010: Asst. Application Architect Key projects handled at client site:- Automation project for Auto Lease and Local Share Finance valued at USD 2 million- IBM Lombardi (BPM) - Front-end and ODM, including business rules engine - MOFA Office Setup Project (Apr 2014 - Dec 2014) - RFP, vendor management, market research, cost modelling, site visits, and management reporting- REDF SADAD Payment Automation Project (Feb 2014 - Mar 2014) - Development & monitoring, workshop delivery, reporting, process design document, client submissions- Sub-contract Project for Command & Staff College (Feb 2011 - Apr 2011) - Planning & deliverables management, vendor management, cost modelling, order tracking, invoicing, PO management, and project logistics As Business Process Analyst/Project Specialist (2011 to 2013), I led a team of developers and integration specialists and drove SDLC and AGILE to implement projects on time. My role involved exercising effective control, handling project procedures, and reaching milestones on time.I also delivered training and explained products to the sales team to support business development efforts at client sites. Reporting to the Program Director, I submitted project reports and delivered presentations every 2 weeks. Managing BPM resources allocations and mobilisations to reduce delays was a priority during my time here.As Assistant Application Architect, I mapped the enterprise architecture on a single sheet for internal reference and supported the growth and performance of every business function at Bank AL Bilad. This also resulted in information and process transparency of up to 85% and further boosted compliance.

Msc., Information Systems Management, B+

Postgraduated in the field of Information Systems Management majoring in Strategic Planning for Information Systems.

Bachelor Of Computer Applications, Computer And Information Sciences, General, A

Bachelor Of Computer Applications, Computer Science, B+