Suhel Shaikh Email & Phone Number

Mumbai, Maharashtra, India

 Provide Operational support for client network comprising of two Data Centers and 50+ branch offices across the globe. Actively participate in resolving high priority incidents within the stipulated SLA based on priority. Proactively plan for network standardization, decommissioning unused devices, update network diagrams on Visio. Ensure devices are running on the recommended firmware version by planning timely upgrades with effective impact analysis and communicating the same… Show more  Provide Operational support for client network comprising of two Data Centers and 50+ branch offices across the globe. Actively participate in resolving high priority incidents within the stipulated SLA based on priority. Proactively plan for network standardization, decommissioning unused devices, update network diagrams on Visio. Ensure devices are running on the recommended firmware version by planning timely upgrades with effective impact analysis and communicating the same to the stake holders. Working within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure. Maintaining the network inventory list by categorizing devices as per location, hardware, serial number, etc. Lead the client calls to provide weekly update on the on-going projects, tickets in queue, achievements and planned activities. Show less

Mumbai

 Prepare LLD and HLD for new infrastructure setup and successfully deploy a highly available on-premises infrastructure. Configuring and troubleshooting Access Rule, NAT, and Site to Site VPN on Cisco ASA. Performing packet analysis using Wireshark, Packet tracer and Packet capture techniques. Following standard operating procedures around incident, problem and change management with an ongoing remit for continual process refinement and improvement.  Ensuring pro-active… Show more  Prepare LLD and HLD for new infrastructure setup and successfully deploy a highly available on-premises infrastructure. Configuring and troubleshooting Access Rule, NAT, and Site to Site VPN on Cisco ASA. Performing packet analysis using Wireshark, Packet tracer and Packet capture techniques. Following standard operating procedures around incident, problem and change management with an ongoing remit for continual process refinement and improvement.  Ensuring pro-active monitoring of the network infrastructure and contributing to the definition and measurement of KPIs associated with the infrastructure Show less

Bengaluru Area, India

 Working on incidents generated by the monitoring tool and providing solutions within specified SLAs Creating problem tickets for recurring incidents, providing root cause analysis as per defined template, and working on permanent solutions to resolve the issues. Mitigating the reported vulnerabilities by applying workarounds or upgrading devices to a fixed version based on Cisco advisory.  Creating SOP for standard activities such as device upgrade, creating a user in ACS, and… Show more  Working on incidents generated by the monitoring tool and providing solutions within specified SLAs Creating problem tickets for recurring incidents, providing root cause analysis as per defined template, and working on permanent solutions to resolve the issues. Mitigating the reported vulnerabilities by applying workarounds or upgrading devices to a fixed version based on Cisco advisory.  Creating SOP for standard activities such as device upgrade, creating a user in ACS, and saving on a shared folder for future reference.  Maintain and support network components including monitoring, managing and tuning to ensure that expected network availability and performance levels are achieved. Monitoring devices regularly by checking device logs and observing monitoring tools statistics. Checking bandwidth utilization of internet links daily and monitoring traffic consuming high bandwidth.  Documenting the current infrastructure by designing the network on Visio. Maintaining an inventory list of spares and network devices for future use. Show less

Mumbai Area, India

• Designing and implementing networks at new locations by optimum utilization of resources to provide maximum availability to users.• Maintaining, repairing and upgrading network and computer systems.• Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems.• Managing CRM activities on a daily basis which includes tasks such as adding new customers, following up with customers for renewal, etc.• Monitoring network and systems… Show more • Designing and implementing networks at new locations by optimum utilization of resources to provide maximum availability to users.• Maintaining, repairing and upgrading network and computer systems.• Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems.• Managing CRM activities on a daily basis which includes tasks such as adding new customers, following up with customers for renewal, etc.• Monitoring network and systems to improve performance. Show less

Mumbai Area, India

 Maintain an adequate understanding of business environment, high level of product knowledge and problem solving techniques. Planning and organizing personal sales strategy by maximizing the return on time investment for the territory. Promotion of diagnostic tests to doctors, hospitals, clinics & laboratories

Powai

• Acting as first point of contact for customer queries, actively listening, documenting and routing the ticket to the respective team.• Ensuring that the tickets are responded and routed within the specified SLAs. Effectively coordinating with the internal teams to get the job done.