Management Graduate with 24 years of professional experience in Operations, Sales / Marketing & General Management in Retail Lending, Investment Banking, BPO / KPO, Background Verification.BUSINESS SKILLS Client Management  P&L Accountability  Business Development People Management  Work Force Management  Risk & Control Vendor Management  Change Management  Strategic Thinking ACHIEVEMENTS System Integrations – Integrating multiple applications / tools in Secur Credentials / Cognizant Tech with main application through APIs. Work Force Management – Maintained resource utilisation at 85%-90% and forecast efficiency of 80% Setup Branch Network: Set-up 21 branches in Western Region for Retail lending. This network was acclaimed best in the Company for Sales Volumes, Zero NPAs, Collections of 99% for consecutive 3 years. Got promoted as Head of Retail Lending and managed Country Operations. Transition: 95% onshore activities transitioned to offshore centre starting from Hiring, Travel planning, Training onshore / offshore, Mapping & Documenting the Processes, Finalising SLA / KPIs, Risk/ Control.  People Management: Managed attrition across all the processes in all Deutsche, JP Morgan, Cognizant & Secur with 4% to15%  Client Management: Managed Clients through Client engagements from RFP stage upto Servicing and ensured revenue increased. In Cognizant, Revenue increased by creating 34 new roles, Improved CSAT by 30%. Won back 10 lost clients within a period of 1 year in Secur Credentials. Delivery Management: Improved TAT in Secur Credentials from 62% to 84% due to Process Re-engg, Systems changes, Skill enhancements, Incentivising staff / Vendors. In Cognizant, never miss the SLAs in 4 years. Drove operational efficiency by planned reduction in FTEs and maintained Zero NCR status during audits. Strategic Planning: In JP Morgan driven strategic initiatives in re-engineering the Document Management Unit of 25 HCs and attained productivity saves of 10 HCs. In Cognizant, Strategic Initiatives earned 42 FTEs saved through Automations, Process Re-engg, Systems Enhancements. In Secur Credentials, Strategic initiative was in Education process led to improve in TAT from 69% to 85%, Cost saving through Free of cost verifications  Sector Exposure: Investment Banking – Loans/ Trading Operations, Audit confirmations, OTC Derivatives.Retail Lending Services and Corporate FinancingHuman Resources - Background VerificationBPO / KPO - Operations / Technology