Suhel Shaikh Email & Phone Number

Halifax, Nova Scotia, Canada

• Drives a culture of learning & development on business skills and related subjects• Develop and maintain comprehensive training programs using variety of training techniques thus increasing training participation by 95%• Building training framework and evaluating training program effectiveness• Assess learning needs and facilitating learning workshops in person and virtual and achieving 100% of the target month on month with desired outcomes• Developing training schedule based on client needs by working collaboratively and cooperating with the team and stakeholders• Practice advocacy activities by attending or speaking at events, representing the BWI team.• Produce job aids, for participants and facilitator, step by step guides and power point presentations, assessing and updating training programs• Connect with other business service providers, government agencies and professionals including private and public sector for driving training events

Halifax, Nova Scotia, Canada

• Excelled at identifying customer banking needs and provide customized solutions, resulting in a memorable experiences for customers • Handle 50+ inbound customer service calls daily using problem solving skills• Provide outstanding customer service to build customer loyalty, improve customer retention and achieve corporate service goals & objectives with positive NPS• Demonstrated adaptability with scheduling needs of the organization, worked evenings and weekends as required

Mumbai Area, India

• Developed training curriculum in line with business needs, with customized delivery for 300+ corporations, and trained 30000+ people across levels and sectors• Collaborated and delivered customized learning solutions for corporate clients across industries, such as manufacturing, automobile, banking, insurance, IT, telecom, retail, healthcare, etc.• Worked independently in developing employee competencies and skills by training them on various skill gaps, required at their present jobs as well as for future roles• Analyzed, designed, developed, delivered and evaluated various learning and development interventions both in-person and remote/ virtual • Conducted and facilitated Train the Trainer certification workshops, certifying more than 500 trainers across industries and locations with more than 92% certified

Mumbai Area, India

• Created an annual training calendar/ framework, and learning goals in line with the business objectives for 5000+ employees, collaborating with departmental leaders• Streamlined onboarding process and induction training for a smooth transition of new hire employees• Trained the marketing team in “Relationship Management”, “Relationship Selling and Communication Skills”, which increased the sales conversion ratio by 20%• Recruited and up-skilled the training team through ‘Train the Trainer’ workshops in delivering engaging training’s, achieving a constant training feedback of over 90%• Coached, guided and supported the service team which helped to bring down escalations by 35% and increased customer satisfaction scores• Evaluated training programs in achieving training goals• Led the survey engagement team of four, to drive improvement in performance, processes, training programs and overall employee engagement and team building

Mumbai, Maharashtra, India

Designed, developed and delivered corporate training solutions across several industries and levels. Managed and delivered training projects in industries like Manufacturing, Automobile, BFSI, etc.Facilitated trainings in developing employee competencies for existing and future rolesDelivered trainings on Soft skills, Behavioral skills, sales, Customer service, Leadership and Management development programs.

Mumbai, Maharashtra, India

Training & Development• Conducted training need identification and analysis of client organizations• Designed and developed content based on adult learning principles• Delivered trainings within the organization and across locations in order to develop employee competency• Empaneled trainers as per project requirements in delivering solutions to client trainings• Facilitated internal and external training and development activities, events and workshopsConsulting & CRM• Delivered training solutions to clients organizations in developing employee competencies based on existing and future roles• Conducted Train The Trainer for trainers in executing training projects across various locations• Supported the business development team in closing training leads

Mumbai Area, India

• Conducted training need analysis in developing content based on the lines of adult learning principles• Delivered learning programs in enhancing operational efficiencies of client workforce • Achieved 100% of the training targets, excellent feedback with repeat business from clients • Planned and developed client training calendars• Planned and delivered Internal employees competencies through training interventions every quarter

Mumbai Area, India

Jointly met clients along with the business development team to capture client's training needsConducted various training need analysis in defining learning goalsDeveloped session plan design and content development as per training needsDelivered customized classroom based, outbound and team based trainings

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General, A

Bachelor Of Homoeopathic Medicine & Surgery, Medicine