Suhera Sultan Email & Phone Number

Karachi, Pk

Pakistan

- Successfully led the deployment of JIRA (ITSM) to enhance IT service delivery and support, streamline processes, and achieve successful project outcomes. - Compilation of IT policies and procedures and to ensure IT policies and decisions are communicated to Management and Business.- To develop comprehensive project plans, identifying the Work Breakdown Structure (WBS), overall project timelines, and resource utilization.- Proactively communicate project status and summarize… Show more - Successfully led the deployment of JIRA (ITSM) to enhance IT service delivery and support, streamline processes, and achieve successful project outcomes. - Compilation of IT policies and procedures and to ensure IT policies and decisions are communicated to Management and Business.- To develop comprehensive project plans, identifying the Work Breakdown Structure (WBS), overall project timelines, and resource utilization.- Proactively communicate project status and summarize progress, including schedule conflicts, new issues, and change requests, to the project team and executive management.- Engage in business requirement gathering to understand project outcomes and business users’ expectations by reviewing, analyzing and evaluating user needs. - Provide leadership and support to business and project teams requiring change management and communication assistance.- Conduct training session to ensure team proficiency in Jira, resulting in improved project tracking and accountability. Show less

Pakistan

- Worked closely with Regional team to facilitate the successful execution of the project.- Assist in developing project plans and timelines, monitor project progress and to ensure projects stays on track.- Develop surveys on behalf of the business and create Smart Control documentation using Archer.- Maintain comprehensive project documentation, progress reports and action items. Ensure accurate record keeping and knowledge sharing among team members.- To manage the resolution… Show more - Worked closely with Regional team to facilitate the successful execution of the project.- Assist in developing project plans and timelines, monitor project progress and to ensure projects stays on track.- Develop surveys on behalf of the business and create Smart Control documentation using Archer.- Maintain comprehensive project documentation, progress reports and action items. Ensure accurate record keeping and knowledge sharing among team members.- To manage the resolution of the queries, establishing basic SLAs and generation of daily, weekly and monthly reports.- Assist users in utilizing Microsoft tools such as power tool, teams and team sites by providing expert guidance. Show less

-Leading technical teams and act as an interface between IT department and business users.- Manage Engine deployment with proper configuration of Support teams, Call logging and follow-up flow, Support categories,incident management, Asset Management process, basic SLA setup, Key reports and notification setup.- Identifying areas and manage escalations from customer touchpoints where required, working closely with Head of Department for immediate attention and closure of issues.-… Show more -Leading technical teams and act as an interface between IT department and business users.- Manage Engine deployment with proper configuration of Support teams, Call logging and follow-up flow, Support categories,incident management, Asset Management process, basic SLA setup, Key reports and notification setup.- Identifying areas and manage escalations from customer touchpoints where required, working closely with Head of Department for immediate attention and closure of issues.- Managing IT services bills/invoicing/new requests using SAP HANA in line with UFL's procedures working with suppliers and internal stake holders, ultimately ensuring high level of IT services continuity. - Assessment of service delivery performance metrics and carry out surveys on clients to weigh the level of service delivery in the company Show less

- Leading the projects and coordinate with all team members to keep workflow on track and follow up on important actions and decisions.- Assisting project managers in developing project budgets, managing expenditures, project timelines, monthly reports, and tracking deadlines.- Ensuring the execution of work and high-quality implementation of project.- Connecting with clients, identify and define project requirements, scope and objectives and handle any issues that arise.-… Show more - Leading the projects and coordinate with all team members to keep workflow on track and follow up on important actions and decisions.- Assisting project managers in developing project budgets, managing expenditures, project timelines, monthly reports, and tracking deadlines.- Ensuring the execution of work and high-quality implementation of project.- Connecting with clients, identify and define project requirements, scope and objectives and handle any issues that arise.- Managing deadlines and progress across the team to ensure the project is delivered on time and on budget. Show less

Pakistan

- Ensure the resolution of end-user issues and proactively follow-up with customers.- Communicate with internal staff to support the functional organizational needs.- Manage the support staff to efficiently and effectively support all activities and any additional activities defined in their individual job descriptions.- Creates and maintains system, drives access and distribution list in system.

Pakistan

- To conduct orientation programs for new employees.- Assist in writing and maintain end-users documentation related to application use, training and testing.

- To utilize technical and customer service skills to satisfactorily resolve end-user issues with services.- Proactively follow-up with customers and escalate issues as necessary.- Responsible to work with a team to ensure all tasks are completed on time, within schedule,and scope.- To develop reports on daily, weekly and monthly basis to analyze and identify team performance.- To resolve administrative problems by coordinating and preparation of reports, analyzing data and… Show more - To utilize technical and customer service skills to satisfactorily resolve end-user issues with services.- Proactively follow-up with customers and escalate issues as necessary.- Responsible to work with a team to ensure all tasks are completed on time, within schedule,and scope.- To develop reports on daily, weekly and monthly basis to analyze and identify team performance.- To resolve administrative problems by coordinating and preparation of reports, analyzing data and identifying solutions.- To Approve User Access Requests to provide system access after checking their Segregation of Duties (SOD) conflicts.- To assign tickets to team member received from Business users across the region through Remedy system.- To manage and organize documentation for internal and external audiences.- To develop flow charts, diagrams and other tools to document processes and procedures.- Worked on Global project to develop document and conduct User Acceptance Test (UAT) with the business for verification and implementation of business processes. Show less

Karāchi, Sindh, Pakistan

- Implemented quality standards and practices in product development to create well organized easy to understand and consistent web-based e-learning training materials in collaboration with Multimedia, and Quality Assurance teams.- Implemented in-house Learning Content Management System within production team.- Led a team of digital content developers and worked closely with subject matter experts- Effectively coordinated with respective vertical PM and members to deliver the… Show more - Implemented quality standards and practices in product development to create well organized easy to understand and consistent web-based e-learning training materials in collaboration with Multimedia, and Quality Assurance teams.- Implemented in-house Learning Content Management System within production team.- Led a team of digital content developers and worked closely with subject matter experts- Effectively coordinated with respective vertical PM and members to deliver the course on time and to perform a quality assurance review on assigned courses before its publication. Show less

- Update electronic documentation in the server, intranet and, manually in site acceptance folders.- Monitor Punch Lists and Photos.- Ensure the overall quality and tracking of all documentation and drawings required by Nokia Siemens Network for acceptance of the work by Telenor.