Suhn Rea Email & Phone Number

Texas, United States

Southlake, Texas, United States

As a QSF Client Service/Customer Service Manager at Archer Systems since 2019, I have enhanced operations and customer satisfaction through strategic management. I manage multiple settlements, ensuring timely fund disbursement, and set clear expectations with legal partners through kickoff calls.I focus on seamless transitions by leading training and process improvements for offshore teams. I developed secure verification processes for payments, maintaining data integrity, and led the migration of settlements into SaaS systems for data accuracy.I ensure timely responses for over 50 law firms, improving efficiency. My process improvements reduced response times by 50%, enhancing customer satisfaction. I generate insightful reports for leadership, driving informed decisions.This role highlights my ability to manage complex operations and lead cross-functional teams. My experience in implementing strategic initiatives aligns with organizational goals, making me a valuable asset in client services management, consistently delivering results and fostering strong client relationships.

Irving,Tx

At Strive Consulting in 2019, I excelled as a Member Support Specialist by providing top-tier product support to memberships, including academic medical centers and community hospitals. I effectively communicated with customers and field teams to resolve issues swiftly, enhancing service delivery. I addressed product-related inquiries via phone, email, and chat, ensuring a seamless experience. My role included researching databases for accurate resolutions and maintaining detailed records of interactions using CRM tools. This experience underscores my ability to deliver high-quality support and foster strong client relationships, making me an asset in customer-centric roles.

Dallas/Fort Worth Area

As a Supplier Relations Specialist at Wayfair, I enhanced supplier communication and resolved operational challenges by engaging with suppliers and internal stakeholders. I built a robust internal network to streamline communication and effectively addressed outbound order fulfillment concerns using various software tools. My role involved managing essential customer and business-critical information across systems, ensuring data integrity and operational efficiency. This experience underscores my expertise in supplier relationship management, problem-solving, and data management, making me a valuable asset in roles requiring strong communication and operational skills.

Irving, Texas

As a Lead Corporate Customer Escalations Specialist at Charter Communications , I specialized in resolving complex customer complaints from regulatory agencies, significantly enhancing client satisfaction. I implemented an effective program to document and resolve complaints, which reduced response times and improved efficiency. My efforts successfully restored the company's relationship with the Better Business Bureau, including conducting bi-weekly conference calls to review complaint statuses.In addition, I configured wireless router settings, performed troubleshooting, and managed trouble tickets, escalating issues as needed. I also trained co-workers in customer issue resolution, contributing to improved retention rates. This experience underscores my expertise in escalation management, process improvement, and team leadership, making me a valuable asset for roles that demand strong problem-solving and communication skills.

Dallas/Fort Worth Area

As a Customer Service Manager, I led teams to surpass sales targets and enhance product knowledge. Implemented strategic initiatives to drive efficiency, such as resolving overdue rental agreements to save costs. Introduced performance metrics and refined sales techniques to inspire excellence, fostering a dynamic team culture committed to delivering exceptional results.

Dallas/Fort Worth Area

Led daily operations at the store, achieving the top-ranking position for sales and profit within the DFW area.