Daniel Sui Email & Phone Number

Waterloo, On, Ca

Penetration Testing Hardware & IoT (Internet of Things) SecurityCloud Security, Authentication and SSOPhysical Security and Social EngineeringInsider Threat Management / Data Loss PreventionEndpoint Security / Mobile Device ManagementSaaS, Managed Security and Support ServicesSecurity Audits - Physical, Infrastructure and ApplicationProfessional Services, Consultancy and Compliance

Waterloo, On

• Coordinated tier and escalation support to all levels within the IT and Product groups.• Managed and maintained the health and uptime of enterprise computing products and services. Consisting of: → Servers, Routers, Switches and Firewalls→ Windows and Linux based operating systems and applications.• Communicated effectively with co-workers, stakeholders and different levels of management.• Reacted quickly to problems and followed procedures to accurately coordinate document and report on critical incidents.• Adhered to Escalation Management and Critical Incident procedures and set established procedures to orchestrate solutions.

Stratford, Ontario

• Active contributor, implemented changes to improve IT ecosystem, created back out plans and ensured operational compliance prior to rollout.• Acted as the first point of contact for all IT inquiries.• Clearly communicated to all levels of management in a professional and structured fashion.• Resolved issues and deployed laptops, workstations, smartphones/tablets, servers, printers and other peripherals.• Provided one-on-one staff support and problem resolution via telephone, email and other means of communication.• Maintained the corporate Active Directory infrastructure including management of corporate group policies and user configuration.• Responsible for monitoring and troubleshooting backups using Symantec and Acronis backup software.• Installed and configured network gear, cabinet interconnects and cable management in server room.