Distinguished in the meticulous preparation, processing, tracking, and submission ofconfidential Request for Tender (RFT) and Request for Proposal Qualifications (RFPQ)documents for esteemed public and private clients such as DDSB, BGIS, and TD. Adept ingathering and organizing critical information, consistently maintaining project forms, andupdating project data in a timely manner.Championed the construction and maintenance of comprehensive job files,encompassing key elements such as scope of work (contract and extras), shop drawings,as-built drawings, purchase orders, Change Orders (CCN’s & CO’s), as well as Bonding andInsurance certificates. Exemplified commitment to project management principles,actively contributing to the implementation of best practices through insightful LessonsLearned analyses.Distinguished in arbitrating both internal and external (B2B) oral and writtencommunication with a focus on strong interpersonal skills and professionalism.Instrumental in managing communication for over 20 concurrent projects, workingseamlessly with multiple project managers. Proficiently utilized a suite of tools, includingbut not limited to MS Office applications (Microsoft, Excel, Project, SharePoint, andPowerPoint), to navigate and streamline project coordination processes.

Orchestrated strategic engagement with buildings, businesses, and community groups,employing effective communication through phone calls and emails to coordinateimpactful on-site events. Spearheaded innovative campaigns and events to enhancebrand visibility, with a specific focus on promoting smart homes, mobility solutions, andinternet sales.Assumed responsibility for meticulous record-keeping, managing property managerdetails and event information in Salesforce. Led comprehensive event coordinationefforts, overseeing all aspects from initial preparation to final follow-up, ensuringseamless execution and stakeholder satisfaction.Conducted thorough audits of businesses, property managers, and buildingdemographics to derive insightful data. Utilized this information to craft tailoredincentives, optimizing appeal for potential clients and fostering mutually beneficialpartnerships.

Oversaw a high-volume general inbox and managed postal mail related to mall security,maintenance, marketing, and expenses, demonstrating proficiency in multitasking andorganizational efficiency.Investigated and addressed customer inquiries both in person and over the phone,adeptly resolving complaints with minimal to no supervision, showcasing acommitment to exceptional customer service.Coordinated bi-weekly scheduling for the customer service team, taking into accountindividual needs and preferences for all team members, optimizing team efficiency andsatisfaction.Managed and maintained tenant records, consistently monitoring and organizingcheques, as well as monthly sales reports, ensuring accurate and up-to-datedocumentation for efficient business operations.

• Chair all meetings to delegate and schedule tasks required to run over 10 events with up to 250 attendees and supervise all general, finance and operational affairs• Develop and maintain efficient procedures for planning events and meeting team goals• Recruit a strong student executive team and create manuals on internal procedures for incoming team members and leaders• Utilize tools including but not limited to; MS Office applications (Microsoft, Excel, and PowerPoint) and Milanote, to navigate and achieve short and long-term goals• Liaise with external stakeholders to provide additional value to online and offline events

• Developed a better understanding of the company's product offerings to provide customers with the best products and services based on individual needs• Worked alongside a diverse group of employees to provide a wide range of services• Maintained a clean and safe work environment to ensure maximum efficiency during the holiday season

• Support insurance companies, and independent contractors via Outlook and phone calls to develop and update insurance claim details, quotes, and status in a timely manner• Ensure company targets of 100 emails and 50 outbound calls daily are achieved and surpassed• Monitor and update company records of previous and current claims to maintain internal company structures