Sujan Acharya Email and Phone Number
As a dynamic and results-driven marketing professional, I bring a rich blend of expertise in digital marketing,client relationship management, and technical recruiting. With a Master's in Marketing and a Bachelor's inManagement, my academic background lays a solid foundation for my professional pursuits.As a Customer Success Specialist at Home Loan Experts, my primary focus was on customer retention,satisfaction, and attraction through exceptional customer service. I am dedicated to acting in the best interest ofour clients, adhering to Best Interest Duty (BID) guidelines, and ensuring an excellent experience for bothinternal and external customers.At Home Loan Experts, I've honed my skills in digital marketing, leading successful campaigns in paidadvertising, SEO, email marketing, and more. My knack for analytics and a growth mindset have been pivotal indeveloping innovative strategies that align with business goals.Previously, as a Senior Technical Recruiter at LuzonTechnologies INC, I crafted effective recruitment strategiesand led a team to attract top talent. This experience sharpened my leadership skills and deepened myunderstanding of the tech industry.My journey in customer service at Primuson Pvt Ltd. instilled in me a customer-first approach, ensuringexcellence in service and communication.I am passionate about leveraging technology and marketing to drive business growth and build strong, lastingclient relationships. My journey has been marked by a continuous learning attitude and a commitment to exceedexpectations in every role.
Digitalin
View- Website:
- digitalin.com.np
- Employees:
- 28
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Digital Advertising Manager (Meta And Google Ads Expert)DigitalinKathmandu, Np
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Digital Marketing AssociateHome Loan Experts May 2023 - Present -
Email Marketing & Automation SupportHome Loan Experts Aug 2022 - Apr 2023Kathmandu, Bāgmatī, Nepal
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Customer Success SpecialistHome Loan Experts Jul 2021 - Sep 2022
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Team Lead - OffshoreLuzon Technologies Inc Jan 2021 - Mar 2021• Develop recruitment goals and objectives• Develop a sustainable recruiting strategy based on our goals and needs• Source passive candidates• Search resume databases for the fittest candidates• Communicate with Hiring Managers• Determine the effectiveness and success of current recruiting plans and strategies• Build talent networks to find qualified active and passive candidates • Use a multi-channel approach to recruit• Identify key recruiting KPIs • Plan and implement a Recruitment Marketing and Employer Branding strategy to attract high-quality applicants• Review applicants to evaluate if they meet the position requirements• Adhere to laws, rules, and regulations • Adhere to personal data privacy regulations• Prepare a report on a weekly basis for the tasks completed or in progress -
Senior Technical RecruiterLuzon Technologies Inc Sep 2020 - Jan 2021•Develop and implement recruiting strategies to source the best talent.•Provide recruiting solutions to complex staffing issues.•Review and assess resumes and interview applications.•Conduct a background check of the prospective candidates.•Refer candidates to the client-organizations for possible recruitment.•Write, edit, and review job descriptions for various job positions.•Consult and interact with hiring managers on hiring strategies.•Prepare and process compensation processes and issues.•Build customer relations with client-organizations.•Implement best practices in hiring and recruiting issues and procedures.
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Project ManagerRaleigh International Jan 2020 - Mar 2020Nepal• Managed a team of 14 international volunteers in a rural community and on a trek for expedition• Launched various programs and awareness sessions related to Water and Sanitary Hygiene.• Built 73 taps and 14 handwashing stations in the rural neighbourhood.• 16 days of extensive training on all aspects of the program, health and security, operational management, and youth leadership skills.• Coordinating with cross-discipline team members to ensure that all parties are on track with project requirements, deadlines, and schedules.• Meeting with project team members to identify and resolve issues.• Submitting project deliverables and ensuring that they adhere to quality standards.• Preparing status reports by gathering, analyzing, and summarizing relevant information.• Establishing effective project communication plans and ensuring their execution.• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.• Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.• Identifying and developing new opportunities with clients.• Obtaining customer acceptance of project deliverables.• Managing customer satisfaction within the project transition period.• Conducting post-project evaluation and identifying successful and unsuccessful project elements. -
Research And Marketing OfficerPrimuson Pvt. Ltd. Nov 2018 - Sep 2019Kathmandu, Bāgmatī, Nepal• Managing and developing marketing campaigns.• Researching and analyzing data to identify and define audiences.• Conducting promotional activities.• Organizing and distributing financial and statistical information.• Overseeing campaigns on social media.• Evaluating the effectiveness of campaigns.• Reporting on trends and statistics across all digital media platforms.
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Telemarketing RepresentativePrimuson Pvt. Ltd. Apr 2018 - Oct 2018Kathmandu, Bāgmatī, Nepal• Initiating sales with potential customers over the phone.• Asking questions to engage customers and keep the conversation going.• Listening to the customers' needs to generate repeat sales.• Gathering and documenting customer information, payment methods, purchases, and reactions to products.• Keeping up to date on all products and informing customers of new products.• Answering customers' questions on the products.• Meeting sales quotas.
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Customer Service RepresentativePrimuson Pvt. Ltd. Jul 2017 - Mar 2018Kathmandu, Bāgmatī, Nepal• Maintaining a positive, empathetic and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Managing a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support.
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Life Insurance Advisor/AgentSbi Life Insurance Co. Ltd. Jul 2016 - Mar 2017Pune, Maharashtra, India• Meeting with clients.• Offering specialized financial guidance and advice.• Completing financial needs analyses.• Creating and explaining customized plans.• Utilizing knowledge of tax investment strategies.• Assessing clients' financial portfolios.• Analyzing clients' risk.• Encouraging clients to invest for the future. -
Office Assistant: Maintenance/Academic Affairs/ Internal AuditSpicer Memorial College Nov 2011 - Mar 2015Pune, Maharashtra, IndiaHandling incoming calls and other communications.Managing filing system.Recording information as needed.Greeting clients and visitors as needed.Updating paperwork, maintaining documents, and word processing.Helping organize and maintain office common areas.Performing general office clerk duties and errands.Organizing travel by booking accommodations and reservations needs as required.Coordinating events as necessary.Maintaining supply inventory.Maintaining office equipment as needed.Aiding with client reception as needed.Creating, maintaining, and entering information into databases.
Sujan Acharya Skills
Sujan Acharya Education Details
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Spicer Adventist UniversityMarketing -
Griggs UniversityBusiness Administration And Management, General
Frequently Asked Questions about Sujan Acharya
What company does Sujan Acharya work for?
Sujan Acharya works for Digitalin
What is Sujan Acharya's role at the current company?
Sujan Acharya's current role is Digital Advertising Manager (Meta and Google Ads Expert).
What schools did Sujan Acharya attend?
Sujan Acharya attended Spicer Adventist University, Griggs University.
What skills is Sujan Acharya known for?
Sujan Acharya has skills like Business Strategy, Management, Strategic Planning, Change Management, Microsoft Excel, Customer Service, Leadership.
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