Sujan Basnet Email & Phone Number

Mosman, New South Wales, Australia

•Receive, store, and dispatch stock efficiently and accurately.•Maintain a clean, organized, and safe warehouse environment.•Assist with stock management, including inventory control and stock takes.•Support the sales team with customer inquiries and sales.Achievements•99.5% accuracy in stock receipt, storage, and dispatch.•95% customer satisfaction rating for sales support.•Recognized as a top performer by the warehouse manager, demonstrating exceptional attention to detail, efficiency, and commitment to customer service."

Sydney, New South Wales, Australia

•Oversee daily operations of a high-volume McDonald's restaurant, including staff management, customer service, and inventory control.•Maintain compliance with McDonald's standards and procedures, including food safety, cleanliness, and operational excellence.•Managed inventory levels and ordering processes to ensure sufficient stock of ingredients and supplies, minimizing waste and optimizing inventory turnover.•Monitor customer feedback and address any concerns or issues in a timely and professional manner, striving to exceed customer expectations.•Conduct regular inspections and audits to ensure adherence to McDonald's quality standards and brand consistency.•Collaborate with corporate representatives and participate in training programs and initiatives to support continuous improvement and professional development.•Foster a positive work environment and promote teamwork and collaboration among staff members, recognizing and rewarding outstanding performance.Achievements•Lead a team of [90+] employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction.•Develop and implement strategies to achieve sales targets and maximize profitability, including promotional campaigns and cost-control measures.•Consistent high scores in customer satisfaction and quality standards.•Improved inventory management, reducing waste by 15% and optimizing inventory turnover•Effective staff management, resulting in a 25% increase in team member retention and a 10% increase in sales growth.•Exceeded customer expectations, achieving a 95%+ customer satisfaction rating.•Developed and implemented process improvements, resulting in increased efficiency and productivity.

Sydney, New South Wales, Australia

•Give them a warm, professional welcome, seat them, hand them menus, and take their drink orders on time.•Make recommendations and respond to inquiries about the available food and beverages by drawing on your in-depth understanding of the menu.•Accurately take visitors' orders for food and beverages while making sure that any dietary requirements or preferences are met.•Orders were communicated to the bar and kitchen personnel to guarantee prompt meal and drink production and delivery.•Throughout the dining experience, keep an eye on tables and anticipate the needs of your guests to deliver personalized, attentive service.Achievements•Recognized as a top performer by the restaurant manager, demonstrating exceptional customer service skills, attention to detail, and ability to work efficiently in a fast-paced environment."•Consistently high customer satisfaction ratings (95%+).•Increased average table turnover by 20% through efficient order taking and communication with kitchen and bar staff.•Successfully upsold menu items, resulting in a 15% increase in average order value.•Developed extensive knowledge of the menu, enabling accurate recommendations and responses to customer inquiries.•Consistently received positive feedback from customers and management for attentive, personalized service.