• Handling Infra projects as Project Manager and Technical SME.• Office 365 Global administrator• Assist incident manager during the Critical incidents• Ensure all departments emails are acknowledged and action.• Ensure alerts notified and escalated as per the baseline standard defined by the IT infrastructure.• Provide valuable continues feedback for the monitoring capabilities enhancement.

• Responsible for 24*7 ITIL support environment.• Responsible for all aspects of monitoring of core business applications.• IT Service Desk SLA management for Voice and Non-voice support to International clients in a global Helpdesk environment.• Manage floor and escalation from end-users SLA management.• Liaising with the application, infrastructure and application • Handling incoming incidents via phone/e-mail promptly and effectively.• Handling Daily logged assigned tickets in Manage Engine Service Desk plus Ticketing tools• Providing desktop Support to VIP user. • Providing support to Cisco VC room and Cisco IP phones • Investigating and implementing ways of reducing calls to the Helpdesk tickets.• Automating daily activities/customer requirements and monitoring its performances.• Installation and maintaining the Windows patch management to in house and overseas workstations with Lumenssion in patch management.• Monitoring PRTG Network Monitor and Qradar• Maintain Enterprise Trend Micro Anti-Virus Servers and Symantec Anti- Virus. • Creating innovative solutions and Updating support documentation.• Handling Email Client Tier 3 Issue.• Support in legacy email solution migration to Microsoft O365 support, Account and profiles management• Co-ordination with teams for application, Network related issues.• Documenting daily activities and providing it to Senior Management• Verifying Release implementations checking where new logic has been implemented and implementing same in Pre-prod/Production• Whitelisting the email ID Blocking Group Email ID and Email ID ProofPoint server.• Managing Proxy server and creating user-based authentication.• Managing Trend Micro Antivirus Server and Client• Installing and Managing the checkpoint endpoint encryption system and endpoint encryption for laptops.