Sujan Kunwar Email & Phone Number

Maintained outstanding customer relationships by providing excellent support and solving queries both over the phone and in person.Wrote and submitted marketing and sales reports to brief management highlighting developments and milestones.Registered customer information and database to store accurate records, acquire speedy accessibility and organize prospect demographicsAttended marketing and sales meetings to motivate staff, identify challenges and align targeted goals.Responded to customer queries to provide information regarding product specifications and uses delivering smooth and positive communication.Conducted thorough analysis on target markets by sending surveys, assessing CRMs, holding focus groups and managing interviews.Participated in sales and marketing events to establish authority in branding, network with industry leaders and gain credibility and trust.Maintained outstanding customer relationships by providing excellent support and resolving issues promptly and effectively.Studied competitors to understand market, evaluate strengths and weaknesses and create a strategic roadmap for future.

Managed social media engagement with timely responds to messages and comments across all platforms.Created customer awareness of goods, services and special promotions with creative advertising strategies.Monitored competitor activity to evaluate products, pricing and promotions.Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organizational objectives.Answered phones and performed clerical office functions to address queries, concern and issues, escalating complaints to management.Answered and managed incoming and outgoing calls while recording accurate messages.Trained new staff in company procedures, operational best practices and computer software.Keep office operations running smoothly and efficiently by implementing procedure and policy improvements.

Assisted customers with product-related questions, feedback and complaints.Monitored customer surveys and feedback to develop corrective actions for service-related issues.Addressed customer service enquires quickly and accurately.Maximized customer satisfaction by resolving service issues promptly.Listened to individual complaints with open mind and asked detailed questions to understand issues.Tracked trending issues and prepared reports for supervisory team to address repeated concerns.Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.Monitored email to promptly collect and respond to complaints.Handled high-volume telephone calls to address and resolve customer queries.Monitoring all the staff shift and schedule to care customer service.Training the product knowledge and implement to team.Leading and motivating team members to be better result oriented.Investigating and solving customer service complaints.Helping to hire new staff.

Bachelor Of Business Study, Business Management, Marketing, Human Resource Management

Education record