Sujata D Email and Phone Number

• Working for a major US acquirer and payment processor as Service Manager, managing team of 32 Certification Analysts along with 6 Team Leads• Assisting in testing the new EMV tool and validating various features • Testing all card present solutions like Transit, Retail, Restaurant, Car Rental and Lodging in Unit, regression and UAT testing also testing and certifying cards not present E-Commerce (Digital Wallet) & Direct marketing solutions• Managing projects of Payment Gateways, Vendors and Merchants by handling multiple EMV and Non-EMV implementations from Acquirer standpoint for several US institutions• Involved in Standards: ISO 8583 authorization, EMV, Visa, MasterCard, Amex and Discover• Proficiently managing projects for implementation and migration projects• Handling innovation and automation on-boarding, set-ups, quality checks, terminal deployment, and pricing etc.• Working as a primary point of contact for operational and project issues for accounts processing more than USD 100 $ MM in annual volume• Serving as a project liaison and requester, resolving issues related to account maintenance, equipment and technology rollouts adhering to project management standards• Working with Implementation, Project and Relationship Managers offshore to develop project plans and perform high-level quality Assurance reviews• Ensuring internal and external reporting on timely manner, ensuring meeting of SLA and KPI for the towers, productivity control, developing new strategies to maintain and improve on the quality of service delivery• Accountable for service delivery, maintaining a positive relationship with clients by identifying their needs, assessing their feedback, establishing improved and refined services• Hiring, training and team deployment also set goals for teams and provide appraisals

• Taught Science and Math subjects to high school students. Made subjects interesting and easy to learn by incorporating progressive and innovative teaching methods.