Sujata Devi Email & Phone Number

Gurugram, Haryana, India

• Key responsibilities:
• Managed and oversaw all aspects of backend operations, ensuring smooth and efficient workflow
• Accurately resolved unblock orders and queue items, maintaining high levels of accuracy
• Addressed customer complaints in a professional and satisfactory manner
• Adhered to established processes, procedures, and timelines
• Handled back end cases on core tools to ensure smooth functioning and resolve any issues that arise

Gurugram, Haryana, India

• Managed end to end resolution of complaints and queries received through social media, toll free helpline, and email portal.
• Provided personalized responses to registered concerns via email, phone, social media, and chat.
• Handled operational responsibilities including reviewing vehicle history, dealership documentation, and case-specific details.
• Ensuring timely and high-quality resolution of assigned cases within the defined Turnaround Time (TAT).
• Delivered daily reports to clients, outlining ongoing cases and pertinent information.