Sujata Devi Email & Phone Number

Gurugram, Haryana, India

Key responsibilities:• Managed and oversaw all aspects of backend operations, ensuring smooth and efficient workflow • Accurately resolved unblock orders and queue items, maintaining high levels of accuracy• Addressed customer complaints in a professional and satisfactory manner• Adhered to established processes, procedures, and timelines• Handled back end cases on core tools to ensure smooth functioning and resolve any issues that arise • Managed invoice dispute process efficiently and effectively• Identified potential financial leakage between supplier system/processing against our own BT orders • Facilitated and supported supplier order issues against purchase orders issued by BT• Identified and analyzed issues, providing effective solutions• Mentored colleagues and new joiners to achieve process knowledge and best practices

Gurugram, Haryana, India

• Managed end to end resolution of complaints and queries received through social media, toll free helpline, and email portal. • Provided personalized responses to registered concerns via email, phone, social media, and chat.• Handled operational responsibilities including reviewing vehicle history, dealership documentation, and case-specific details. • Ensuring timely and high-quality resolution of assigned cases within the defined Turnaround Time (TAT).• Delivered daily reports to clients, outlining ongoing cases and pertinent information.