A result oriented professional with Over 9 years of work experience in the service and e-commerce industry with a strong background in Customer Care, Operations Management, People Leadership, Client Servicing, Business Continuity Planning, Process Management, Training and Team Management. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Business Administration with experience in e-commerce industry with dedication towards work, always looking for learning opportunities.Extensive & Cross-Functional Experience in Setting and Scaling Up Businesses through Deep Collaboration with Different Teams - Product Catalogue, Marketing, Supply Chain, Warehouse, Marketplace Platform, Finance, Category Management, and OperationsSpecialities: Sales Planning & Execution, Cross-functional Management, Analytics, Product Management, Customer Support, Seller Support Coordination, Possess Excellence, Communication Skills, Leadership And Professionalism. Multitasking and Coordination Under High Pressure, Key Account Management, Inventory Management, Supply Chain.