Sujata Rajput Email & Phone Number

TFS Headquarters Plano HQ

Richardson, Texas

• Optimized processes and established standards across ecosystems, including product management, release and change management principles, deployment, and feature prioritization for product delivery. Addressed.
• Led the migration of 45 critical applications from on-premises to the cloud for AT&T/DirecTV, optimizing infrastructure and bolstering… Show more Optimized processes and established standards across ecosystems.
• Led the migration of 45 critical applications from on-premises to the cloud for AT&T/DirecTV, optimizing infrastructure and bolstering agility
• Orchestrated the seamless transition from Teradata to Snowflake for AT&T legacy applications, driving sustainable improvements in data management capabilities and scalability
• Achieved 98% success rate throughout deployments & maintained 100% compliance with (SLAs) & (KPIs)
• Relocated DirecTV data center operations from PHX DC to Suwanee DC (DXC) while ensuring consistent service

Richardson, Texas, United States

• Implemented a multifaceted approach to enhance operational efficiency ad system reliability. Improved workflow efficiency by eliminating redundant reports and streamlining job creation processes, while integrating.
• Secured a deal for Amdocs, surpassing IBM, while leading a team of 25 professionals. Demonstrated efforts resulted in reducing the backlog of over 500 complex user issues for an enterprise account at AT&T to single.
• Secured a deal for Amdocs, surpassing IBM, while leading a team of 25 professionals. Demonstrated efforts resulted in reducing the backlog of over 500 complex user issues for an enterprise account at AT&T to single.
• Also Initiated and demonstrated replacement of ticketing tools with in-house products to improve accessibility for all teams
• Slashed rate of user open tickets by 70% and reduced order fallouts by 40%
• Captained teams throughout the AT&T/DirecTV merger, facilitating a smooth integration process Show less

Richardson, TX

• Owned billing system migrations and merger projects. Played a pivotal role in cracking significant deals for the company.
• Successfully secured AT&T's Mobility Operations deal for Amdocs by leading 30-member team to effectively resolve delayed fallout customer bills, lowering response time to within a 3-day timeframe despite previous.
• Effectively led a project under time pressure and customer scrutiny. The project involved resolving a backlog of over 100… Show more Owned billing system migrations and merger projects. Played a pivotal role in.
• Effectively led a project under time pressure and customer scrutiny. The project involved resolving a backlog of over 100 production issues through collaboration with various stakeholders across different locations.
• Eliminated unnecessary reports/jobs creation/publishing and incorporating new information technology where applicable.
• Introducing automation, cross-training initiatives, proper documentation practices, policy development, and addressing root causes of long-running issues/outages.

Richardson, Texas, United States

Monroe, Louisiana, United States

• Directed the uninterrupted migration of CenturyTel legacy billing systems to the Amdocs Billing System, maximizing efficiency
• Primary customer point-of-contact for any production/non-production billing issues during

Kansas City, Missouri, United States

• Coordinated the flawless migration of SprintPCS legacy billing systems to the Amdocs Billing System by leading a team of 15 professionals
• Responsible for resolving production issues in a quick time sitting on-site with the client.

Limassol, Cyprus

• Led a development team of 10 people to resolved day to day production issues in billing
• Created impact assessment, HLD, and detail designing
• Validated and implemented code standards
• Created complex test cases and supervised unit testing done by team

Jamnagar, Gujarat, India

• Documented business requirements, performing impact analysis, designing of databases, developing testing, and implementation and maintenance
• Provided technical assistance to team in Troubleshooted day-to-day production issues
• Presented HLD and architecture diagram to business

Veraval, Gujarat, India

• Supported production and maintained the legacy system stability
• Created customized solution for the new business requirements
• Responsible for all HR, payroll and time attendance inhouse software development
• Participated in End user training

Master In Computer Applications, Computer Applications

Master'S Degree, Mathematics