Dynamic IT professional with over 3 years of experience in the technology sector and 1+ year as a Customer Support Executive. Proven expertise in resolving customer issues, managing support tickets, and ensuring customer satisfaction. Skilled in using CRM tools like Salesforce, with a strong ability to handle multiple chats and provide timely solutions. Adept at collaborating with cross-functional teams to enhance service delivery and operational efficiency. Eager to leverage my technical background and customer service skills to contribute effectively to new challenges in the IT industry.
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System EngineerInfosys Mar 2020 - Oct 2023Bengaluru, Karnataka, IndiaDedicated maintenance professional with a proven track record of effectively managing customer support tickets and resolving issues within deadlines. Experienced in preparing detailed reports and delivering insightful presentations to business stakeholders during calls. Committed to continuous learning and exploring new technologies to enhance project outcomes and drive operational efficiency. -
Customer Support ExecutiveInnovative Retail Concepts Private Limited Jul 2018 - Feb 2020Bengaluru, Karnataka, IndiaDetail-oriented customer support specialist with experience handling 3-4 concurrent chats, adept at addressing and resolving customer issues efficiently. Proficient in the Paytm Mall process and skilled in using Salesforce CRM to enhance customer interactions.
Sujatha M Education Details
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Sacred Heart Girls' First Grade CollegeA+
Frequently Asked Questions about Sujatha M
What is Sujatha M's role at the current company?
Sujatha M's current role is System Engineer | Remote Data Analyst | SQL, Python, Tableau Expert | Bridging Technology & Insights | IT Solutions, Data-Driven Decision Making, and Process Optimization.
What schools did Sujatha M attend?
Sujatha M attended Sacred Heart Girls' First Grade College.
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