Dynamic IT professional with over 3 years of experience in the technology sector and 1+ year as a Customer Support Executive. Proven expertise in resolving customer issues, managing support tickets, and ensuring customer satisfaction. Skilled in using CRM tools like Salesforce, with a strong ability to handle multiple chats and provide timely solutions. Adept at collaborating with cross-functional teams to enhance service delivery and operational efficiency. Eager to leverage my technical background and customer service skills to contribute effectively to new challenges in the IT industry.