Senior customer success associate at KaleyraInstrumental in handling premium clients query'sMIS Management.CRM Integrations.IVR and SMS API integrations. Identify and handle potential escalations of clientsResponsible for onboarding new clients for WhatsApp API integrationHandling the premium client via email and calls.Handling the SMS and WhatsApp campaigns sending on time.

Senior Executive*Managing loyalty programs of Madura Garments handling the brand's Van Heusen, Allen Solly, LP*Planning and execution of the brand's CRM activities*Supporting new business team with business development of the branch*Handling the loyalty programs of major apparel retail brands; Allen Solly, Van Heusen & The Collective.*Planning in liaison with the brand's Marketing team to ensure the loyalty program adds value to the brand building process. *Ensure successful implementation of BTL campaigns for these programs.*Events and new initiatives to ensure maximum customer engagement.*Supervising back end operations of the Loyalty programs.*Vendor management on various collateral required for the program.*Managing the dedicated help desk for the programs.*Timely collection of payments from the client.

SMS Broadcast: Text Messaging ServiceResponsible for approving the templates of promotional route & transactional route with the Opt in documents. And resolving the queries of Clients via phone, or e-mail …Maintaining relationships with Vendors.Knowledge of routing, billing and messaging gateway, etc. SMPP of telecommunication industryCo-coordinating SMS termination development globally with regional buying teams.Responding to client E-mail. Preparing Daily & Monthly Reports.Torchbearer of 2-way messaging services such as short code, and long code with VMN service, taking it a step further by working on requirements and configurations of clients' requirements through API integrations.

*Managing loyalty programs of Style Spa, TITAN, Limelite, *Planning and execution of the brand's CRM activities*Supporting new business team with business development of the branch*Responsible for sending the enrollment conversion of each store to RM's*Conceptualized an enrollment plan to attract memberships.*Planning in liaison with the brand's Marketing team to ensure the loyalty program adds value to the brand building process.* Handling Loyalty customer complaints *Vendor management on various collateral required for the program.*Managing the dedicated help desk for the programs.*Timely collection of payments from the client.

• Job description – C.Q Quality Analysis.• Primarily monitoring the CQ calls of agents via phone, e-mail.• Providing the score on the monitored calls of agents.. Listening to the calls whether agents are giving accurate information to the customer. Briefing the agents about the new launch Offer.• Responsibility to review good performance of our team. To ensure that customer-service representatives are interacting with clients in ways that serve a business's best interests, Quality assurance analysts often monitor phone calls to measure performance and help implement the business's strategic objectives.• Monitoring the AHT of the agents• . Diligent with validating DSATS and CSAT of agents error.

• Job description – Team Leader• Handling the sales team in outlets Girias, VGP, • Supporting the sales team and motivating to achieve the targets of selling the products of Godrej • Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events• Organizing sales promotional campaigns for new launch• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.• Making the company's products and services as attractive to potential customers as possible.• Ordering and ensuring the delivery of goods to customers• Resolving any sales-related issues with customers.• Explaining new launching products to the SEO• Attending customer complaints on consumer products