Deputy Manager (Knowledge Services)
Current• Pre-documentation activities: Rolling-in requirements from Product Management and Development groups. Identifying documentation deliverables based on requirements from different product groups. Planning and estimating the time and effort required for various deliverables. • Documentation activities: Cleaning and editing existing product documents already migrated to Madcap Flare. Updating Admin Guide, Enhancement Summary, Messages & Codes Guides, Quick Reference, Reference Guide, User Guide, Report Writer Guides, Installation Guides, API documents, Run-books, Release Notes based on JIRA tickets and daily scrum calls. Update the staging server by systematic regular commits. Tracking the progress of work ensuring that deliverables are completed on time and meet the expected quality benchmarks.• Post documentation activities: Organizing rollout by raising publishing requests in JIRA. Organizing knowledge sharing sessions with colleagues. Updating the backup-log in Confluence. Updating Confluence page for new findings related to tools and other issues. • Miscellaneous activities: Heading a team of junior writers. Team size – 4. Troubleshooting issues among team members. Helping client CTO office resolving documentation related issues. Correspondence with Madcap Support to resolve issues. Mentoring junior team members. Create and maintain weekly status reports for self and team members. Update the Wipro Technical Publications Monthly Metrics sheet. Create Project Status Report for the whole team. Keep track of leaves for the team and responsible for approval. Appraisal for the team members. Create questionnaire and taking interviews of candidates.
