• Developed and implemented sales & marketing plans with management.• Trained, Supervised and coordinated daily activity of Sales Executives.• Developed, Maintained and Analyze results of Customer Satisfaction Survey and created reports to Management.• Performed Quality Assurance of incoming calls and reported findings to Management.• Managed database in CRM software to gather and streamline information.• Analyzed figures, posting and documents to maintain accounting program accuracy.• Created detailed expense reports and requests for capital expenditures.• Supported operations by communicatingwith customers, filing documents and managing data.

• Managed administrative functions, including complex calendar managementwith focus on proper allocation of executive availability.• Responded to emails, other correspondence to facilitate communication and enhance business processes.• Produced accurate office files, updatedspreadsheets crafted presentations to support executives and boost team efficiency.• Streamlined operations to prioritize tasks, allowing Senior Staff to increase revenue.• Worked with senior management to initiate new projects and assist in various processes.• Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.• Accomplished special objectives and projects according to requests from board members.