On a mission to elevate my team's performance to new heights. Captain of a talented crew😎, ensuring they're not just informed but armed with the best tools and guidance to deliver quality support to Ubisoft player queries. As a Team Lead at Ubisoft🎮, I lead the charge in assisting Ubisoft players with any technical, e-commerce, or account-related hiccup they might face. Navigating through the realms of Salesforce, Conflux, Tableau, Time Sheet Management, evaluation tools, adherence management, TL tools, and delivering impactful feedback, my goal is to cultivate a team that consistently provides an electrifying level of support to our cherished gamer around the world, along with improving my team's knowledge and career.

Supervisory role for Ubisoft Pune CRC team. Includes monitoring and supervising 50+ agent's follow their task and remain productive throughout day.Supervision includes reporting performance, onboarding, offboarding, manage agent schedule through Aspect, reporting work avoidance/ laneblocking; tracking and reporting agent outages, CSAT; providing feedback, sharing daily, weekly and monthly teams preforms updates; extending support on various global projects; initiate and complete own project impacting global level improving agent experience; along with fulfilling manager assigned task.

Live Support for Ubisoft Games. Provided Email and Live Chat support for technical issues/questions regarding PC and Console, as well as Ubisoft game accounts.

Spotlighting and contacting prominent United States medical assistance bill defaulters, conceiving payment plans, and negotiating updated payment options.

Quality analysing of created title report on residential and commercial properties.

Perform full Title Search using United States real estate properties, judgement and mortgage documents and update process on different states.